Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pure Encapsulations® we manufacture a line of hypoallergenic, research-based dietary supplements. Available through health professionals, our products are meticulously formulated using pure ingredients designed to deliver predictable results for the...
Pure Encapsulations (pureencapsulations.com) has 15 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
15 approved reviews, newest moderated first
I have been ripped off by this company twice. Once I purchased a larger bottle and it got lost in the mail, instead of replacing it with the appropriate size I paid for they sent me the smallest size. Foolish me tried again with an order of supplements, and when I broke the seal on the bottle it wasn’t even half way full. I paid nearly $30 for less than 30 pills. I’ll be switching to vital nutrients and solaray at this point.
By Samantha L.
Waited almost 3 weeks for a bottle of Vitamin B.... then I was told it was delivered but nothing was in the mailbox. Company says wait a couple days and we'll submit a claim. Fullfilment sucks and the product doesn't arrive. Don't bother using them. I'd be better off just going to the local vitamin shop
By Terry D.
Poor and slow customer service. Don't advertise new customers get 15% off and free delivery if this is something you can't honour. I agree with the other reviews dont waste your time, I'll purchase my items elsewhere.
By shan S.
Product quality seems good but be aware if you need to update your address in a subscription. I did it but they still sent my order to the old address... I called them and the woman told me this happens and the best way is to cancel the subscription and do it again, how do I know about it? It is a pain to pay again for shipping, I wish I knew!
By pafdc
Premium products at a premium price. Tried and trusted!
By Mark W.
I recently received a major discount on Pure Encapsulations (PE) products from my credit card company, so I shopped for PE supplements for immediate use and also for storage. Considering the high cost of PE supplements a large discount justified my large purchase that I ordered from Pure Encapsulations directly. Out of 9 supplements 5 had only one year expiration dates. When I purchased those same products before from authorized vendors they had at least two year expiration dates. When I contacted PE they informed me that their products are not intended to be stored. So beware if you purchase from the manufacturer directly with a discount code they send items with undisclosed short expiration dates. Their customer support is unsupportive and unconcerned.
By Ray
Great products! Heard about them from the Joe Rogan Podcast
By Arthur F.
