Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Dumbest dog I have ever had.A golden retriever..no doubt from a caged pup on a puppy mill.Not only that. Had worms and needed vet trips and meds.Discount...hell no.By the way..Im 66 have had all breeds small and large..3 golden.Lycky to know his name..Very disappointed...
By scott R.
If I didn’t have to hit a star I give this place a 0. This is a scam. The dog you are promised will either be a different dog or it will be sick or worse die on you.!STAY AWAY FAR FAR AWAY!!!! These people are evil sinful thugs conning people out of lots of money and abusing these poor helpless animals. Someone please close them down.
By sheryl D.
Definitely suspicious Love the "microchip story." I had a similar one - assistant scanned the microchip and last three numbers were same as the silver and black gorgeous minischanuazer that I paid for - instead a blond minschnauzer arrived at the airport with a picture of the black and silver dog on the crate. The company calls this 'a mistake." I think not. It looks very suspicious.The dog advertised was not the dog shown on video - breeder incriminated herself by sending a video with a "not so good look alike" that was at her home - referring to the dog as the name of the dog I had purchased.Referred to the blond dog as a brother. HMMMM Mixed colored liters - really? Agree with the no answering of calls. Was at the airport with their staff contacting the shipper and being told the breeder would call in three minutes. Four hours later - I got through by calling on a different phone as an interested buyer. Oh that call they pick right up! Left messages that this was a lawsuit. A client services person did finally try to resolve the situation that night and assurred me someone would get back to me in the morning. Someone got back to me - damage control. Assured me this was a terrible mistake and they would refund my money - news flash - had already filed a dispute with my credit card and would have my money returned anyway.This is not over - it is not a money issue - a poor living creature was on a plane all day - kept at the airport - and I'm not so sure was really returned to the breeder. Heartbreaking. Look carefully at the Puppy Facts - many are exactly the SAME. Take note also that Indiana - home of the breeder - ranks 5th as a state high in puppy mills. They will not give you the breeder's name; so, therefore you have to hold them as the accountable agency who has a bunch of claims that merely " sound good." Definitely needs to be investigated. Though no one spoke rudely to me - the overall conduct of the experience was rude !
By Joanne C.
If I could give zero stars I would! Reserved two Yorkies and both "passed away". So shady. Oh, Curtis who is a lead had problem with me getting emotional and yelling. STAY AS FAR AS WAY AS POSSIBLE FROM THIS PLACE OF BUSINESS! Disgusted!
By Maria P.
I bought a puppy for almost $3500 on Mach 25, and they said they would send a puppy to me on Apr 5, or Apr 12, but they called me early Apr, and they said that they would send a puppy on Apr 19 because the puppy was under 2lbs, so they can’t send it. We tried to understand situation of that. But they called me today and said that they would send the puppy on Apr 26. They are continuing to postpone the date. I got a puppy for my daughter’s birthday. My daughter is so upset and crying. I had to cancel the order because PuppySpot postponed the order multiple times. I hope that other people will get better service from PuppySpot, I have never gotten worse service from a trustworthy company before. So, I recommend you to not use PuppySpot UNLESS you are there yourself to view the puppy.
By Michelle L.
I bought a Chihuahua puppy from Puppyspot and the experience was Great. My friend bought two puppies also and she was very happy also. The people at Puppyspot were great they called me right back when I had questions. The breeder was great on the phone when I interviewed her. Most of all my puppy was healthy, Fantastic personality, potty trained, well socialized. I can not say a bad thing about my experience. Puppyspot really tried to go out of there way to help you and your puppy. I would recommend them highly.
By Francine Nauerz W.
They continuously try to advertise discounts and they are just straight up bad. I had tried to get a jack russel terrier puppy and they insisted it was healthy, but instead it had ringworms in it’s stomach and it was unacceptable. I do not recommend puppyspot.com under any circumstances.
By iiwvvdd
Do not use this company! Their sales pitch came on strong but as soon as they had our money communication stopped. Phone calls and emails were not returned. They claim to be transparent but will not tell you anything. The information from the breeder is kept top secret, puppy mill products! I got a bad feeling from them and requested to cancel my purchase and they will not return my call or my money.
By Samantha H.
