Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Every one at puppyspot has gone up and beyond expected customer service.
By Kevin C.
Response from PuppySpot· May 4, 2026
Thank you for sharing your feedback. We’re so glad to hear our team went above and beyond for you. We’re always here if you need anything in the future!
This has been one of the best experiences I have ever had. It started with consulting with the puppy concierge. He was very knowledgeable and a pleasure to talk too.He was able to answer all my questions and concerns and put me at ease. Puppyspot was with me during the whole process, always keeping me informed and providing usefull information. They were their for me every step of the way. I cannot say enough for having delivered to me a very healthy, happy, joyous puppy. He is such a wonderful addition to our household. Would I do it again? Definitely without a doubt.
By Baking M.
Response from PuppySpot· May 3, 2026
We're happy to hear that you had such a wonderful experience! It's great to know the concierge was so helpful and that we were able to support you throughout the process. We're delighted your new puppy is a healthy and joyous addition to your home. Thanks for sharing your positive feedback!
Amazing staff and experience!!
By Laura G.
Response from PuppySpot· May 3, 2026
We're glad you had such a wonderful experience with our staff. Thank you for your positive feedback; it means a lot to us.
Dishonest about behaviors by omitting realistic, observed behaviors. When I call for more information and help, I’m given the run around and told I’ll receive follow up from them. Never called me back.
By Aaron
Response from PuppySpot· May 4, 2026
Thank you for sharing your feedback. We’re sorry to hear about your concerns and understand how frustrating this must have been. We’ve attempted to reach you to learn more and assist but haven’t been able to connect just yet. Please feel free to contact us at your convenience so we can support you further.
Your guys were friendly and courteous and very helpful Astro was in good shape when he arrived
By Evelyn H.
Response from PuppySpot· May 2, 2026
We're happy to hear that our team was helpful and courteous! We appreciate you letting us know Astro arrived in good condition.
Perfect in every way 🥰
By customer
Response from PuppySpot· May 2, 2026
We're happy to hear that you had such a wonderful experience with our process; thank you for the positive feedback!
Run!!! My 80yr mother was grief stricken after having to put her Havanese down. She went searching for a puppy and found one. Emotional she bought on line not realizing she would not be in contact with the breeder. As soon as I found out I researched PuppySpot and looked into all the photos. The parents weren't groomed and the momma looked like they just churned puppies through her; with the prices they charge there is no reason the dogs cannot be groomed. I called and was told I could not contact the breeder and that my mother could not cancel without penalty-this was the same day. Needless to say this is an on-line puppy mill system. What breeder would not want direct contact with the person/family buying their puppy or allow for home visits? There are many good breeders still out there that care and do breeding ethically. My parents cancelled their contract and PuppySpot kept $900. Shame on them. Even the airlines give you 24 hours. Buy from a breeder who cares about their pups.
By Joy C.
Response from PuppySpot· May 4, 2026
Thank you for sharing your feedback. We’re sorry to hear this was a difficult experience for your family and understand the emotions involved in bringing a new puppy home. Our team works to provide clear information throughout the process and follows established policies to ensure consistency for all families. We appreciate you taking the time to share your perspective and wish you and your family the very best moving forward.
Great experience ! Service and delivery were exceptional. Super easy and the cutest pup got delivered straight to my door. Will only use them going forward
By Lauren C.
Response from PuppySpot· May 1, 2026
Thank you for sharing your feedback. We’re so glad to hear you had a great experience and that everything felt easy from start to finish. It’s wonderful to know your pup arrived safe and right to your door. We truly appreciate your support and are always here if you need anything in the future!
