Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
My puppy was late and upset due to a transmission failure on the delivery van. I expected her to be flown from Missouri to Redlands, California. I was charged 1k for shipping and she was traumatized and filthy. I will never deal with you again.
By Margaret H.
Terrible!!!!! Once they receive you money it’s over with communication and delivery when they feel like it I brought multiple dogs from here and this was the worst experience ever.
By Jamal
We received a very happy, healthy puppy! We’re beyond grateful for her! She’s a five star rating! However, my experience with Puppy Spot customer service wasn’t great after we adopted our pup. They were difficult to get in touch with and I received a lot of incorrect information from multiple customer service representatives which is why I didn’t give a 5 star rating.
By Alyssa
We liked being able to bring home our new puppy/baby that w/o this service would not have been possible, since he was over 800 miles away. Everyone was very friendly and professional and took care of all the details. And we only had to drive an hour away to pick him up. It was very easy and exciting.
By Pamela K. C.
Luna is exactly what I expected. Great experience!
By Rick Van A.
Our new puppy came happy and healthy. We took her to the veterinarian 2 days after arrival. She passed everything with flying colors. The only negative was that we had to drive to Reagan Airport in D.C.. This was in no part due to the fault of Puppy Spot. Apparently things have changed since Covid. BWI no longer accepts live animals in the cargo transport area. The employees at the cargo of American Airlines in DCA were top top notch. It made the 12 hour round trip worth it. The price was high. I would like to know what happens to the puppies that do not find a home. Would puppy spot please answer this publicly on this platform?
By customer
Response from PuppySpot· Dec 15, 2023
PuppySpot connects many families everyday to the puppy of their dreams. Some puppies are placed right away while others can take months to find their homes. While puppies await their homes they remain in the loving care of their breeder. While PuppySpot is most likely to place the puppy, sometimes we are not able to, so the breeders find the puppy's new home. That is how we ensure all PuppySpot puppies find a loving home. We are so glad to hear you are enjoying your puppy and wish you a lifetime of wonderful wet nose moments!!
Happy!!!! The dog received , the educational material provided and the professionalism with which they work made the entire process a great experience. Thank you!!
By Cc
I absolutely love my new puppy. He’s so sweet and well behaved. My purchase and pick up was perfect except Puppy Spot advertised my puppy as being a “mini “ aussiedoodle but he most certainly is not mini anything. I read over his lineage report and all of his family members are standard size and not mini. The vet confirmed that he is a standard size dog. I bought this dog for my young daughter but unfortunately he’s too big for her to handle. I was told he was 14-16 lbs but when I got him, he was 22 pounds. Like I said, I love my new pup, I just wish puppy spot would have been honest about his true size and breed type. Although the process was easy, I wouldn’t purchase another puppy here.
By Vanessa B.
