Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Delivery drivers were awesome. Great communication until delivery was made 100%. The rest of the process there was very little communication once payment was made. Even the customer portal has no information that I can refer to still.
By Bob C.
The customer service was excellent in the beginning,intil I had a day or two before I was supposed to pick up my puppy,I spoke with two different female who didn’t seem as friendly and caring. But I still give puppyspot a five because most of my interactions with customer service was great,
By Danielle
The drop off spot was very easy. I like that you can call Puppy spot with any questions and they answer them.
By Constance L.
Our wonderful puppy Maggie came to us just a week ago. Waiting for her arrival was the only hard part. We purchased our Cavalier puppy on Jan 1 and met her at the very nice transporter, Dalton on Jan 18. He had 2 more puppies to deliver. I drove about 40 minutes to meet him. I was concerned the long road trip might be traumatic for Maggie but I could see she had been well cared for. Puppyspot does a great job of communication thru the whole process. I liked that they used phone calls and texts. The website is good with several photos of each puppy, but it’s the video made by the breeder that was the reason I picked Maggie. I could see that she had a huge play area with a lot of toys and stimulation. Our family is in love with this precious girl. She is affectionate, healthy and active. A friend said we got “the perfect puppy.” I was a bit nervous about picking a dog off the internet but Definitely recommend Puppyspot. The experience was very good.
By Charmaine
On time and with a nice fresh recently bathed dog. Thanks Merle
By Merle W.
I was extremely skeptical about using a service that was all online but could not be happier with the results. Puppyspot is very responsive, super easy to get a hold of, very informative about the process and all around 5 star worthy!
By Casey S.
Puppy spot held our hand the whole way through the intimidating process of getting a brand new dog. Thank you!
By Marcus M.
We are to date extremely happy with puppyspot! From the initial contact to the present! It has been truly a happy eventful experience getting our puppy, Vance,and we love him immensely he is awesome! A huge thanks and much appreciation to our concierge Kelvin Joseph he was amazing. super friendly, very informative and helpful as well as highly professional! Thank You Kelvin it was a pleasure to have you involved in getting our puppy. We have highly recommended puppyspot to family and friends! We are thrilled!
By Carla R.
