Very good customer service
Very good customer service. I was kept updated on the whole process until I got to hold my sweet puppy in my arms.
By Penny M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Very good customer service. I was kept updated on the whole process until I got to hold my sweet puppy in my arms.
By Penny M.
Communication was very good. Our van was early and they texted to me.
By Karen B.
Overall a good experience
By John R.
Everything happened the way it was suppose too at pick up of our new puppy
By Arlene L.
Dallas and Nathan from Premier Pet Transport, LLC did an outstanding job handing over Freddy, who came to Atlanta from LaGrange, IN via Puppyspot. They were trustworthy, caring, professional and efficient.
By customer
Delighted with our new puppy - grateful to everyone at Puppy Spotfor all the help and advice especially Ashley
By Niamh B.
I have never gotten a puppy online so this was my first experience. Everything went as planned except the delivery date and that was due to puppy not weighing enough/old enough to travel. The transporter was super friendly and courteous. My only complaint is getting someone to pick up the phone when you call them after you have already purchased your puppy so that is the reason for 4 stars instead of 5!
By Peggy
Our experience with Karter has been very rewarding for us. He is so funny and adorable and we fell in love with him.
By Sherry F.