Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
The ease of getting the puppy. From deciding on our choice to picking him up at a central location was smooth and fun. All the information that was provided made it Very easy. Now all we have to do is train him!
By Marcia M.
Big sell, extremely poor communication. Unhelpful after they were paid.
By Caren A Carrie E.
Response from PuppySpot· Jun 14, 2024
Thank you for posting. As hard as it is to hear less than positive remarks, it's critical to our ability to constantly improve our puppy adoption experience. We have heard from other customers that travel protocols and communications are simply not good enough. We have assembled a cross department team to work on revamping them so that customers never feel put upon or frustrated. I hope you will consider PuppySpot in the future and give us a chance to prove that we really do deliver perfect puppies in the perfect way.
excellent communication throughout the process.
By Barbara
Chester arrived today. He is a beautiful healthy puppy. Everything went just as promised. Puppyspot was great to work with. In addition Premier Pet Transpot was wonderful as well. Nathan and Gary kept me informed and actually came to deliver him exactly when I was told. He was clean and happy. I highly recommend using both companies. Richard Devinoff
By Richard D.
I really liked the ease of viewing the puppies and our first contact was amazing. Once we finalized our purchase, it would have been helpful to have one Puppy Manager instead of several to communicate with. One thought the vet check had been done, so we were trying to confirm the pick up, but there was a miscommunication about the well puppy check date so pick up was delayed. I had to call the help line to get it figured out. It did work out and we have our beautiful new puppy! We are thrilled to welcome him to our family. Thank you PuppySpot!
By Rita P.
Nathan B and Gary who transported our puppy were excellent. They gave my wife and I comfort that the puppy was in great hands with them, both professional and carina. Awesome job from both of you thanks for a great pick up experience you both are real professionals and you can tell in the manner you operate. Many thanks
By John C.
Very smooth and easy way for us to get a good dog. Lots of options for our family to check out. We actually had our kids pick from the Final 3. Getting the dog from the breeder was easy, communication was thorough and quick. Happy family and healthy dog. Will recommend
By Rob K.
Hi, I got my puppy tonight from Missouri, Nathan B. And Gary were the drivers, they took excellent care of Dallas. Dallas was clean and up and ready to play within 10 minutes of arrival. Which means he had an easy transport. I'm really glad these two were the ones who brought my puppy. They took really good care of their puppies on board.
By Joye R.
