Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
We are just delighted with our new puppy. Couldn't have gone smoother. We arrived at the same time as the delivery and all went very well. I need information on Fetch. We will be getting health insurance for Stevie (now Sully).
By Donna T.
When it came to purchasing our puppy, the sales representatives were attentive and helpful. Unfortunately, once we made our purchase, a lot of problems arose. Firstly, obtaining any information from PuppySpot about the status of our puppy was difficult. The breeders are only required to provide updates on the puppies every week or two. So questions we had, such as their behavior, training progress, size/weight, etc., were not easily answered because PuppySpot didn’t have the information and wouldn’t let you contact the breeder directly. Secondly, the biggest issue we had was with the travel plans. We were falsely communicated to by many team members about when our puppy was coming. We ended up receiving our puppy almost 6-8 weeks after purchase, even though their website and representatives told us they’d arrive within a 2-3 week timespan. Anyone who has dogs know that the first few months of their life are some the most important as you help shape their development and bond. We missed out on that because of this. When we contacted their support team, we ultimately received a small refund, but only after being escalated to a supervisor and calling multiple times to find a solution. It’s unfortunate because the purchase process was a breeze! However, everything else was not. We're happy with our pup, but will purchase our next one directly from an ethical breeder. I don’t recommend using this service.
By Mr M.
Response from PuppySpot· Jun 3, 2024
Thank you for posting, and for the feedback. As hard as it is to hear less than positive remarks, it's critical to our ability to constantly improve our puppy adoption experience. We have heard from other customers that our communication protocol post-purchase is not good enough. We have assembled a cross department team to work on revamping it so that customers never feel alone or without ability to talk with one of our adoption experts. In terms of the travel planning and the delay in puppy delivery, we could have also done better. While our goal is to deliver newly adopted puppies within three weeks of their official adoption, that schedule can be thrown off by the age and size of the puppy (per Federal regulations) and by travel complexities. With that, six to eight weeks after purchase is very unusual and we will be examining what exactly happened. Lastly, to your reference about ethical breeders, all of our breeder partners are certified, having gone through rigorous testing and training to ensure the health and well-being of the puppies and the breeding mother and father. We believe we have the highest breeding standards in the industry, exceeding federal guidelines. I hope you will consider PuppySpot in the future and give us a chance to prove that we really do deliver perfect puppies in the perfect way.
Chuck and mark texted updates to the schedule. When I arrived, my puppy was happily playing with them. He arrived safe and healthy. Thank u so much gentleman. Amy
By Amy T.
My experience with Puppy spot was amazing from the time I first talked to a representative until I received my Maltese puppy. Very informative from start to finish. We are enjoying our little boy every day. Thank you Puppy Spot for everything. We would definitely use them again!
By Rhonda B.
Everything went so smoothly from the initial setup call to taking the puppy home.
By Jillian
Nathan T. was amazing and took really good care of my dog
By Kashani S.
PuppySpot was wonderful. Once we found our fur baby and reached out the process was seamless. Our GoldenDoodle is a perfect loving member of the family.
By Theresa F.
It was good to see are pug ahhhhhh I’m so excited and say thanks to Chuck an Mark
By Malik R.
