Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
I received a very playful puppy we couldn’t be more pleased with. PuppySpot provided everything they promised and more. I highly recommend them to anyone looking for a healthy, happy puppy. The process was seamless.
By Michelle C.
We picked up our baby Minpin on April 26th. We could not be happier with her, she is a Godsend. Thank you PUPPYSPOT and Premier Transport!
By Fran
The purchase phase with Amanda was great. Everything after, not so much. Travel department never called me to provide breeder info before our trip. Breeder never reached out before our trip. Both were supposed to happen according to the one only email I received from Travel department. I had to call for the info. For the high prices, the buyer shouldn't have to call for the info needed it should be provided just like Amanda provided us with everything else. My experience would have been a 100% if it wasn't for the travel part of this process. Just because I chose to save $711.00 to go get the puppy myself, doesn't mean I don't need more than the address to ensure my arrival to the right spot. Thank you Amanda for your help in my puppy purchase process.
By Tina C.
Response from PuppySpot· Jun 3, 2024
Thank you for your helpful feedback. We apologize for letting you down on the travel part of your experience with PuppySpot. We do aspire to 100% customer satisfaction with every step and clearly did not deliver here. We are re-visiting our policies and protocols to make sure this does not happen in the future. We appreciate your recognition of Amanda and her help. We will pass it along. Please let us know
Puppy Spot managers are there for you nearly 24/7 with any questions or concerns you may have. My Cavapoo, Nicki was delivered 4/26 by a great ground crew. She’s 3 months old now and already housebroken, smartie pants dog!🐶😍
By Michele M.
We are very happy with our new Beagle puppy Olivia! She has quickly acclimated to her new surroundings and has a wonderful disposition. She really is the coolest little puppy and we look forward to watching her grow. Thank-you PuppySpot! Also, a big thumbs-up for a great job of transport from the breeder in Missouri to CT by Chuck and Mark at Premier Pet Transport LLC! Olivia arrived totally relaxed, clean and ready to move on to her new home. She arrived in a very nice MB Sprinter van. I would highly recommend this service. Thanks, Jim Vinci CT
By Jim V.
this little guy had been mistreated. He is afraid of People just about everything and very shy. He was dirty And unkept when I got him he’s afraid of people, fast movements, Just about everything. So ahead of me besides neutering, I have tried a trainer and he would have nothing to do with her and she gave up. I have tried a trainer and he would have nothing to do with her so she gave up and told me he had really never been handled or trained or much of anything which is very sad. I would not recommend puppy spot to anyone
By Evon Z.
Response from PuppySpot· Jun 3, 2024
Thank you for sharing what is alarming feedback on your puppy. It is not our standard of care at all, and we are immediately undertaking a full investigation of what happened to impact his/her appearance. The puppy's nervousness is a different matter, as some breeds are very vulnerable to anxiety, nerves and fear of people. It's a terrible attribute with the disposition often being passed from generation to generation. Our breeders are certified and constantly assessed to ensure that they are providing a loving, healthy environment for their puppies, but sadly that does not obviate the possibility of a puppy entering the world afraid. But that fact does not make dealing with it any easier. The good news is that because this is such a common condition there is a plethora of online research and recommendations to help you socialize your puppy. We encourage you to take a look and apply some of the socialization techniques other dog owners are suggesting. Another option would be to find a professional dog trainer who specializes in working with fearful puppies and dogs. Let us know if you need a recommendation. And again, we are sorry you and so many other dog owners are faced with a fearful puppy.
BEWARE! My puppy has a evere genetic defect that they must have known about. Let's not fool ourselves, we are supporting puppy mills, not reputable breeders. These 5 star reviews have to be fake. As soon as I paid the money for my puppy, their tone change dramatically. I didn't buy pet insurance so, I'm on my own with the surgery bills. It's a nasty company TO YOUR GENERIC RESPONSE : I did contact your company and they told me they would not help with the vet bills in any way. The breed you mention is POODLE. Not known for problems. You guys are horrible!
By KM P.
Response from PuppySpot· Jun 3, 2024
We are sorry to hear about your dissatisfaction with your PuppySpot experience. Our number one goal is every puppy's health and well-being from the moment they leave the breeder to when they arrive at your home. All of our breeders are certified and constantly assessed to make sure their puppies are being cared for in exactly the right way. It's a protocol and standard that has helped us place happy puppies in happy homes for many years. Your mention of a genetic defect and the need for surgery is also a real concern, in part because some breeds are predisposed to genetic issues. We would like to better understand exactly what the issue is and whether the surgery might be covered by our 10 Year Health Commitment. Our customer service team will be in touch. Thank you for the feedback. While it's hard to hear, it's helpful to us creating an even better adoption experience.
I was scared of getting involved in a puppy scam. Puppy Spot and my puppies breeder were excellent. My puppy came completely potty trained and crate trained. The puppy spot transaction was smooth and easy. The breeder keeps in touch with us even three years later.
By lisa S.
Response from PuppySpot· May 28, 2024
Thank you for the feedback, and your fear about scams are legitimate.Sadly they are out there. The key to look for are breeding standards. PuppySpot's standards are considered the most rigorous in the industry, ensuring the health and well-being of every puppy, from birth to adoption and delivery. We think our national network of certified breeders represent the best of the best, which is why so many PuppySpot customers are happy customers.
