Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
We felt they should scrutinize breeders more carefully. The dog breed by Foxwood was amazing & presented to us in an extremely professional manner. The dog was clean & we could tell had been handled in the right manner. On the other hand. Breeder Crystal Beachy should be reevaluated. Her pup so far has been great, but was delivered in a dirty SUV (no kennel). Filthy & poorly presented. Basically dumped on us. Here you go….. breeders
By Janet H.
From the first phone call to receiving our puppy, Puppy Spot and the transportation team have been nothing short of AMAZING 🙏. All of the great online and email advice prior to receiving our puppy was outstanding. Thank you so much for our wonderful Bernedoodle-Bentley! ❤️
By Danise A.
PuppySpot made getting my sweet, handsome boy home so easy. The staff were knowledgeable and trustworthy. They certainly have your pet's health and welfare at the heart of their services. Bailey had a long journey to get home but Nathan B. and Gary took excellent care of him and he arrived safe and sound. Thank you so much!
By Diane P.
Premier was very professional and really care about their dogs they are transporting. The two guys Nathan b and Gary that was driving the van were very professional. I give the whole experience 100%
By RICHARD C L.
The good : 1) Not a scam company. I know this sounds dumb, but there's a few scam companies out there. I know my father fell for one a while back. So at the very least I can vouch for the fact that you will get the dog you ordered. 2) Did exactly what they said they would do in regards to us getting our dog. 3) Customer service people were lovely. Even if there were communication issues (see next part) The bad : 1) Automated texts or emails at like 2 in the morning. What the fu....?! Who designed this? Some of us can't have our phones off at night, and I don't appreciate a random message like congratulations on your new puppy. Yea thanks that's great, it could have waited till morning... 2) Communication issues. When on the phone with the customer service rep, (lovely chap btw) talking about the dog price, I asked if travel costs were included in the price. I was told yes. To me I assumed that meant the $2.5k for the dog meant that travel was included. Bill added extra 700ish for travel. Ok fair enough, miscommunication, no big deal. Then there are other misc expenses thrown in for good measure to jack up the price. Which seems kinda scammy, but okay if I'm shelling out a few thousand already, guess I don't really care about a few hundred more. I just wish they were more upfront about it, rather than trying to nickle and dime you after you decided you want the dog. Feels scammy like a dealership, trying to up sell you stuff. Just be honest, it's really not that hard. 3) Their 10 year guarantee. Which is basically just their way of selling you insurance, which goes back to point #2. But if you shop around you can find better deals. Again not a major issue other than just feels dishonest, more than anything else. 4) Last but not least. Travel to a different state to pick up the dog. Wasn't expecting this, but again okay. Also travel was only a 2 & 1/2 hour drive each way so not too bad. Though since date & time comes the week of, I can see certain people having issues getting that time off work to go pick up their dog. I guess it's their own issue but still kinda crappy to deal with. Overall as the title says serviceable service. Not great, not terrible, if you like a dog you see, and the price doesn't bother you go for it. If it does understand that it's going to be even more, so you might want to consider adopting from a shelter or going elsewhere.
By Stan. M.
Response from PuppySpot· May 16, 2024
Thank you for being a customer, for the positive feedback and for the not-so-great feedback. Our customer service bar is high, and we need honest feedback like yours to get better at meeting it consistently. All your concerns are legitimate, and you are right, they boil down to miscommunication or bad communication on the team’s part. We aim for absolute transparency in every step of the perfect puppy adoption journey and clearly we failed here. You should not have gotten emails in the middle of the night and the rep should have clearly explained that travel was separate. The costs are separate because there a range of ways we can deliver a puppy, and some places are a bit challenging to get to, which is why we sometimes ask customers to “meet us halfway”. On the 10-year health commitment our concern is that the puppy be insured, for the puppy’s benefit. Please know that our mission is to help people find the perfect puppy and the unconditional love that comes with it. And that we are here to answer questions, provide support and do whatever we can so that you and your puppy are happy. Thank you again for caring enough to share both your positive and constructive feedback. We will get better.
Our experience with the PuppySpot was excellent. Alan H was extremely helpful and answered all of our questions. We were concerned about the travel our puppy would have to make. The transportation company kept in contact with us and was on time and the puppy was clean and ready for us. We have had our bundle of joy for one one month and she is such a great addition to our household. Great personality and is very healthy.
By John D.
Excellent communication. Clear instructions. Fast delivery
By Carolyn M.
It was a great experience our puppy got here safe and he’s gorgeous. Thank you for puppy spot there are great in doing there job and very professional
By Paula R.
