Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
PuppySpot and Premier Pet (Nathan T and Mark) were great throughout our puppy adoption process. They were very communicative, with helpful customer service, and very friendly delivery team. Our puppy arrived clean and cared for after his trip to us. We are thrilled to have a new family member
By Kate B.
Our Premier Pet Transport drivers Nathan T and Mark were awesome. They took great care of our puppy Lexus,( 760268 ). They kept us informed of their progress, including letting us know they were ahead of schedule. They provided us with the new arrival time and arrived when they said they would. The Kettle man City meeting location was duper convenient. Mark took the time to discuss Lexus' journey and answered all our questions. We couldn't be happier with the service.
By ALISON
Thank you Mark and Nathan for safely delivering our puppy to us. They kept us informed as they traveled to our pickup location. They even arrived early. Our puppy was alert and happy.
By Robert
I am truly unsatisfied with the information that the breeder provided. We were instructed that Jacob was being fed a special diet of Paw Tree chicken flavored. Wepur hase 2 bags in order to be prepare for his arrival, this is a very expensive food. When he was delivered we weregive a small bag of Purina Pro plan for puppies. He refuses to eat the food that the breeder informed us of.
By Paul S.
Response from PuppySpot· Jun 3, 2024
Thank you for posting on TrustPilot and for the feedback. We can imagine your frustration at what might appear like conflicting or mis-information. We will speak to the breeder. In the interim know that puppies can be a little fickle about what they eat. pawTree is a recognized, premium brand that committed to quality nutrition for both dogs and cats. But it is by no means the only healthy dog food option. We encourage you to try other vet approved brands until you find the one that your puppy prefers. We hope your puppy is doing better, and that you are both happy to be together. Please let us know if we can answer any other questions.
Very happy with my puppy, information provided by Puppyspot and the breeder to help me care for and raise her, and their followup to check on her wellbeing. There was some miscommunication with Puppyspot, probably on both sides, which was amplified by dealing with too many different staff - otherwise, I would give them 5 stars.
By JAM
Response from PuppySpot· May 28, 2024
Thank you for the review and the constructive feedback. We are working on improving our communication protocols, to ensure that all customers are "in the loop" every step of the way.
It was a great experience to buy out puppy from Puppy Spot. They have a huge selection of puppies to choose from. Their breeders are the best. They breed for temperament, health and looks. We are so glad we used them. Also Premier Pet Transport delivers the puppy to you and they are the best. They communicate with you all the way and treat your puppy like it’s their own.
By JoAnne P.
Fast, helpful communication in response to questions and assistance in transporting our new puppy. Downsides were that we couldn't connect with the breeder directly and didn't have her vaccination info in advance, so we didn't have much info before she got here. She also had fleas, ear mites, a secondary yeast infection, and intestinal parasites when we took her to the vet a few days after she arrived. Our vet said the issues likely came from the breeder. Also, we didn't realize the puppy would be flying commercial by herself on multi-leg trip (she came from Arkansas and flew alone through Dallas and Chicago before making it down to Louisiana). We probably should've read that better in the first place. Overall would recommend but would try to get more info in advance in the future.
By Rebecca
Great in every thing from the web site to the costume relation and delivery information update, the puppy is adorable
By Mervat El M.
