Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Best experience ever! My wife received her puppy right in time for Mother’s Day
By Jermaine J.
Response from PuppySpot· May 12, 2025
We're so happy to hear about your positive experience! It's wonderful that your wife received her puppy just in time for Mother's Day. We're glad we could be a part of such a special occasion.
With our busy lifestyle, Puppy spot kept us updated and on track with frequent communication and helpful preparation.
By Shawn O.
Response from PuppySpot· May 12, 2025
We appreciate you taking the time to share your positive experience. We understand the demands of a busy lifestyle, and we strive to provide our customers with the support and guidance they need. We're glad our communication and preparation resources were helpful to you.
I found the best puppy, breed. The overall delivery process not only fit my schedule, the drivers were well experienced, polite and made the delivery smooth. The entire staff at your agency answered all my questions and concerns. Very happy, content and satisfied.
By Ralph F.
Response from PuppySpot· May 12, 2025
We are so happy to hear that you had a positive experience with us! It is wonderful to know that you were pleased with our customer service and that your new puppy arrived safely and happily. We are committed to providing our customers with the best possible service, and we are thrilled that our team met your expectations.
We just picked up our golden doodle Ricky yesterday, our experience with puppyspot was amazing. I would definitely recommend. I was hesitant about paying and this being a scam, but definitely not. We got home and our puppyspot starter kit had just arrived on time.
By Andrea P.
Response from PuppySpot· May 12, 2025
Thank you for your kind review! We are thrilled to hear that you had a positive experience with us and that you are happy with your new puppy. We appreciate your trust in us and are glad that you were able to welcome Ricky home. We are committed to providing our customers with a safe and reliable platform to find their perfect furry companion.
Amazing service!!!!
By Veronica G.
Response from PuppySpot· May 12, 2025
Thank you so much for the amazing review! We're thrilled to hear you had a great experience with our service. Your support means the world to us, and we look forward to serving you again soon!
Puppy was healthy and happy—adorable. Pet transport to my home was great and much appreciated, on time/perfect
By Sue Thompson S.
Response from PuppySpot· May 12, 2025
We're so glad to hear you had a positive experience! It's wonderful to know that your puppy arrived happy and healthy, and that our pet transport service met your expectations.
The puppy was supposed to arrive on Thursday or Friday. The week of transfer, I was informed that she would arrive on Friday, 5/09, so I took the day off from work so I would be available for her delivery. After texting the transport for an update, I am now informed she will arrive by 8 PM on Saturday 5/10. I am disappointed because I wanted more time with the puppy before heading to work again on Monday.
By Nicole
Response from PuppySpot· May 12, 2025
We understand your disappointment with the change in the puppy's arrival date. We strive to provide accurate information and ensure a smooth transition for our customers. We apologize for the inconvenience caused by the delay.
My 9wk old puppy is well mannered and responsive and couldn't be more loving already after one day. Apparently he was treated well in transport. Thank you for allowing me to find him online. I bought him to be a comfort to my dying husband, who died before the puppy arrived, but he will be my comfort. Too much communication from Fetch and some communication from PuppySpot that was confusing (about the arrival of the pup), but the overall experience was highly satisfactory.
By Cary N.
Response from PuppySpot· May 12, 2025
We are so happy to hear that your puppy is doing well and that you are finding comfort in his presence. We are sorry for your loss. It sounds like he is a wonderful addition to your family. We understand that the communication process can sometimes be confusing, and we appreciate your feedback. We are always striving to improve our communication and make the experience as smooth as possible for our customers. Thank you for sharing your experience with us.
