PuppySpotReviews of puppyspot.com

Always there to answer any questions I had. The only negative thing was pushing to get pet insurance which I declined

Mi experience was super great excellent

A great site to go to for puppies. Staff are knowledgeable and helpful with my questions. It’s legit because I was almost scammed from other breeders/ site out there!

Went the extra mile! So helpful!

The initial help and advice was good. We had to push quite a bit to get progression pictures of our puppy and information about weight ( helpful to gage adult weight). And our puppy came to us with giardia. Wasn’t that checked before shipping? Update Aug 3:PuppySpot contacted us following our initial review. They are contracted with the breeders to only update weights and pictures of puppies every two to three weeks. They also gave us a $150 refund for the giardia health issue with our puppy.

Puppyspot was very responsive while I was searching for a puppy to adopt. After they got their money, not so much so. I had to ask for updates. If you email through their Help email, it takes almost 48 hours to get a response. Their website says they are open until midnight but come to find out, that's only their sales department. Once you committ to purchase a puppy, they are only open until 7 or 8pm EST. They say the puppies are to be vet checked five days before travel. Mine was vet checked on the 15th and arrived eleven days later. They say upon receiving the vet report, they will review it with you. I had to call and ask for it. I received my puppy on a Saturday and she had her first puppy exam at our vet on Tuesday. At which time she tested positive for Gardia. I reached out to PuppySpot immediately after receiving the diagnosis through their online bot but also through their help email. I provided the documents from my vet. That was five days ago and the only response I've received is that they will review it. When I emailed again stating how disappointed I am that they haven't made it a priority, I got the same canned message that they are reviewing it and will get back to me shortly. According to their terms and conditions, they will reimburse for any parasites found within the first two weeks. I am delighted with my puppy. Not so much so in Puppyspot's after purchase communications. They continually send out these tips and tricks emails from their marketing manager but that's not true communication, it's scheduled form emails. Seems once they got their money, they don't want to hear from you. ***Update: Heather from Puppyspot called me and they will be processing a refund of $150 as per their policy, for the parasite treatment.

I worked with Heather in Management Care. She was beyond helpful. I can't say enough wonderful she was to me. She was always available with any questions or concerns. She is a true asset to Puppy Spot. After my puppy Cody was delivered she contacted me to see how everything was going and reminded me that she, and Puppy Spot is always here to help in any way. Thank you so much Heather for all your patience with me during this process.

All my questions were answered about my puppy and kept me informed of everything. I had all the information I needed and was able to set up my vet appointment. Was given the breeders info prior to picking up my puppy. However, I fell and got hurt and the breeder was patient to give me more time to figure out if i need surgery but I didn't. I was told to go get my puppy. Everyone was great.