PuppySpotReviews of puppyspot.com

The day Onie arrived he was waggin his tail and dancing around the house. We where so happy to see him. We have a loving relationship with our new puppy and a strong bond between each other. Thank you PuppySpot for making the experience so easy.

I appreciate their care to detail. The many emails with updates and recommendations. It provides a feeling of comfort when getting a puppy. I had concerns when I learned of a physical defect, but Puppy Spot representatives did a thorough job reassuring me and explaining fully what I needed to know.

Excellent from start to delivery. Was kept informed of delivery and arrived early. Puppy was somewhat timid and tired, though two days later was rested and hasn’t stopped yet. His favorite resting and sleeping is on top of the sofa, higher the better must have watch what cats do!!

I couldn't be happier from initial call to delivery of my little girl. After losing my 19yo cockapoo on june 1st, I was town on what to do. They walked me thru all my questions, and my little girl (nola) is here healthy and amazing.

Excellent service from beginning to delivery of our puppy. Lots of good communication and definitely Puppy Spot is an efficient well run organization

PuppySpot provided great information about Piper; her care, training, and feeding; and guidance throughout the process. I am delighted with Piper. She is providing great puppy love and energy.

From the outset, we had issues with communication with PuppySpot. They required full payment up front (damn near $4,000!) and then would not communicate on the puppy pickup location, date and time - went radio silent! After several long, intense days of trying to get feedback from PuppySpot we were finally told we could pick our puppy up on 08/13. I communicated back that 8/13 would not work, needed to do the pickup on 08/16. Took several days/phone calls before anyone responded. At that time, the response was that they couldn't give us a date for pickup because the puppy hadn't had its final vet checkup yet. What????????? We had already been given a date (08/13), we were just trying to move the date by three days! Finally, after much persistence on my part, we were given the date we needed with a reasonable time for pickup. HOWEVER, the afternoon before we were to travel from northern lower Michigan to Indiana (LESS THAN 24 HOURS NOTICE), I received a phone call advising that the puppy had a medical/physical condition. The PuppySpot rep tried to tell me that "it wasn't a big deal!" Seriously, nearly $4,000 and you're telling me a new puppy with medical/physical conditions that will only get worse with time is no "big deal?" We ended up having to cancel the purchase but have been told the refund request will not be put in for a few days. Again, WHAT? When we sealed the deal for the puppy, our payment was taken from our bank account IMMEDIATELY (not a "few days" later). Unbelievable! Nothing but lousy customer service from the outset. Will never, ever recommend PuppySpot to anyone. If I could give a negative stars review, I would!

I had the worst experience a person could ever have when looking for a soul mate. My dog, Mario aka Bubbles was bought after you had listed him ion your website as 5 or 6 weeks. That's why I bought them and none of the staff I sppoke with told me anything about his travels to me couldn't happen until he was a certain weight and each staff member told me different information about his travel plans. First I was told it takes about a week or 2 since I paid all the extra money to have him brought here to my door. I saw the dog and watched the video and fell in love with him but 2 weeks passed and someone then told me that it's taking so long because he is getting all his shots and is being seen by a veternarian. Ok, so another week went by and nothing. I then was told that he can't travel until he reaches a certain weight but now, a lie, I was told he was 10 weeks old. WHAT, Math I waited 3 weeks for what was a 6 week old puppy and 3 weeks later he is almost 11 weeks old. This was horrible for you to do to me and so I was given a $300 return for the mess up but not for the lies. Now I am waiting weeks and they said they jhave to fly him here and I can meet him at the airport or pay extra and have him delivered and I took that option. Now again he is not weighiong enough to fly over. Then, I get a call after I have fallen head over heals for this little guy and the woman says, there is another problem, "he has an under bite and pick out another dog maybe. My heart was hurting so bad now and so they give me another $100 because I said I don't care about the under bite I wanted him no matter what. So now, one person said he had to be 1.5 pounds to fly and then anoother call and I was tolld he had to be 2.5 pounds to travel. This was horrible and no way to conduct business which is what it still was but a horrible way to conduct business and an emotionally devistating experience for me. So he was supposed to come on the 8th of August then that changed and it was the 14th he came weighing over 2.5 pounds and brought here by a van that 2 men traveled with them in that van and he never was flown here like I paid extra for and lied to.I was inflicted with emotional distress by your company and deserve more money back or I hsave to go through a law suite. I didn't deserve what was done to me and now I get him and he has parasites and needed antibiotics. Why didn't you catch that. Then my vet tells me he can't make any sense out of your records you sent to me and said he didn't trust you and gave him an injection for whatever it was