Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
always kept me informed about my puppy
By Nadine A.
Response from PuppySpot· Sep 27, 2025
We're happy to hear that we kept you informed about your puppy. Thank you for your positive feedback; we appreciate it greatly.
Everything g was grest!
By Carol B.
Response from PuppySpot· Sep 27, 2025
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it.
Got my dream dog! She’s beautiful and such a joy! My little cuttle bug! Thank you PuppySpot for delivering my new and very loved puppy! You were there every step of the way. Answered all my questions. From picking her out and having her delivered to my doorstep. Will definitely recommend. Thank you again;)
By Dottie D.
Response from PuppySpot· Sep 27, 2025
We're happy to hear that you found your dream dog! It's wonderful knowing your new puppy brings you so much joy. We appreciate you recognizing our team's support throughout the process and your recommendation. Thanks again!
We had a positive experience .Pippa was in good shape when she arrived and had a very long ride Drivers kept us informed and arrived early. Drivers very nice.
By Susan N.
Response from PuppySpot· Sep 26, 2025
We're happy to hear that Pippa arrived in good shape! It's great to know our drivers kept you informed, arrived early, and were very nice. Thank you for your positive feedback!
Puppy was received with severe skin infection and bumps all over body. Took weeks and weeks to get reimbursed from PuppySpot to reimburse vet bills. Around 6 months old, puppy become food and human aggressive. Biting children. PuppySpot and the breeder refuse to take dog back to re-home. Dragging out the process asking for notes from a trainer even though the veterinarian provided detailed notes and a letter. Would not recommend PuppySpot. Deal directly with a breeder.
By Megan
Response from PuppySpot· Sep 30, 2025
We’re sorry to hear about your experience and the challenges you’ve faced. We’ve been in communication with you and are continuing to work on resolving your concerns. While we understand this has been very difficult, please know our goal is always to support both our customers and their puppies, and we take situations like this very seriously.
We found our puppy on puppy spot! Jordan reached out to help with concierge to assist with our questions and was extremely helpful with the process. He provided detailed explanations of what to expect and even suggested using PayPal credit for financing, which I had never heard of before. Once we made our decision, the waiting process was hard, as it took two weeks from the date of purchase to th date of delivery, but it was worth the wait. She came healthy and happy and our family is in love. We would recommend puppy spot to friends and family for anyone who is searching for new fur baby.
By Trish A.
Response from PuppySpot· Sep 26, 2025
We're happy to hear that you found your puppy through us! It's great that the concierge was helpful and provided detailed explanations. We know waiting can be hard, but we're glad your new family member arrived healthy and happy. Thank you for recommending us!
We had a great experience with Puppy Spot; good communication, guidance, and delivery arrangements of our new little girl! She is amazing: healthy, beautiful and super smart!
By Harri
Response from PuppySpot· Sep 26, 2025
We're happy to hear that you had a great experience and appreciate your positive feedback! It's wonderful that the communication and delivery arrangements met your expectations, and your new puppy is thriving.
Too many emails. Got confusing. Delivery, insurance, check in, etc. Became spam. The delivery was scheduled for 4 am. We were prepared but did not show up till 5 am. I had to call to find out where they were. Finally, the puppy we received is not the sweet playful dog described. She is a loner, anxious and it has been difficult to get her acclimated. She seems fearful of women particularly. I would be unlikely to adopt this way again. Based on this experience, I would prefer knowing the breeder. I hope we can get her calmed down and trained but we are disappointed.
By Susan Z.
Response from PuppySpot· Sep 30, 2025
We’re sorry to hear that your experience did not meet expectations. We’ve already been in touch and are continuing to work with you on your concerns. Thank you for sharing your feedback—it helps us improve and better support our families and puppies.
