Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
69 reviews
PuppyplaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Puppy Place, we are passionate about enhancing the lives of both pets and their owners. We understand that your dog is not just a pet but an integral part of your family, and we believe that they deserve the best when it comes to comfort and safety during car rides.
Puppyplace (puppyplace.co) has 69 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
69 approved reviews, newest moderated first
Took my Yorkie in for a puppy cut and really didn't like what they did with her. Supposed to be short but wasn't she needs another cut months before she's due. Do not recommend they don't listen to what you want. Expected better but was disappointed. Any recommendations for a good groomer for Yorkies?
By Jesse Sinner V.
PuppyPlace and ComStylish are posting and responding to TrustPilot that they would like to make it right with costumers. This is dishonesty at the highest levels. Anyone can say, “please let us know how we can help or make it right”. Those are just words to fool TrustPilot and potential consumers. Let’s see some ACTION by refunding people their money for products (that aren’t the products described on the internet).
By RLDan
Ordered December 3rd, it's now Feb 14th and still no response from Puppy Place nor any updates on my package. Terrible service & company - STAY AWAY.
By Jeremie C.
Scam alert!!! Ordered on November 25, 2024…today is January 10, 2025 and still no package. They say it takes 7-10 days for delivery, it’s been 7 WEEKS. I wrote them on December 10th and got no response. I wrote them again on December 15th, they replied days later saying my order was on the way, to rest assured. This is NOT a small family owned business. It is a failed drop shipper from China. I have charged back to credit card and I don’t expect to ever receive my order.
By April H.
It has been 4 weeks since I placed my order for a seat cover. My credit card was charged but I have yet to receive a reply to the emails I sent requesting the status of the order. The tracking number provided does not show any activity nor does an additional Chinese tracking number. There is no phone number to call. Disappointing as it seemed this site was reputable. I will be disputing the charge on my credit card.
By Nancy M.
Never received item. They billed me and never responded to my concern about not receiving it .it has been a month and still no response or item.
By Vero H.
They need to deliver their product they don't respond to your email they lie about the time it will be delivered and they took my money it's going on 5 weeks I still don't have the product.now I don't want it I wanted for christmas.they are horrible.
By Kelly W.
I order car seats cover for my dogs last Nov 20th till today Dec 23rd I haven’t received my order and I have sent 5 emails to ask about my order no response, there you go my $90 goes, I think this company is a scam or they just have a bad customer service. I will not order anything from this company again.
By Pina
