Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,633 reviews
PuppyPadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 88 reviews with 4 stars · Clear filters
I have since liaised with Puppy Pad who were very proactive in dealing with my issue and we have come to a very prompt review and resolution so I am now happy with how this was dealt with and thank Puppy Pad with their speed in response just wish other companies would be as responsive as them thank you
By Nigel C.
Customer service was excellent!
By John
Prompt replies and very friendly service.
By Ronnie
Customer service is awesome!
By Catherine Mommsen S.
My dog doesn’t want to use it but the Customer Service experience was phenomenal. They got back to me almost as soon as I sent the email they had a response and a suggested solution to my problem. They refunded my reoccurring $19 laundry subscription immediately they seem like a great company and I wish them all the best. I hope it works as they suggested.
By Sylvan A.
There is okay
By Dominik K.
The company was great it just don't need the product anymore and Emma was fantastic with getting back with me as soon as possible and helping me get things taken care of.
By brenda
Attention to my needs and fast respectful response
By William P.
Response from PuppyPad· May 24, 2026
Hi William, Thank you so much for your kind words 🌟 We’re happy to hear you felt listened to and supported with quick and respectful service. We truly appreciate your support, William 🐾 PuppyPad Customer Experience Team
