PuppyPadReviews of puppypad.co

Response from PuppyPad· Aug 21, 2026

Hi Patricia, We're sorry for the confusion and understand your concern. Upon checking your account, we can confirm that there was an active subscription associated with your account. We have now cancelled the subscription, and we can also confirm that the payment has been refunded. We'd really like the opportunity to make things right and better understand what happened. If you're open to it, could you please let us know the best time to give you a call? We'd be happy to speak with you directly and address any remaining concerns. Thank you, Patricia. We appreciate the opportunity to resolve this for you. PuppyPad Customer Experience Team

Response from PuppyPad· Aug 21, 2026

Hi James, We're sorry to hear about your experience and understand why you were frustrated with the back and forth. We reviewed your conversation with our team, and we can see that you were looking for a full refund based on our guarantee. We ultimately confirmed the full $99 refund once the pads were returned. We genuinely want to make things right and would appreciate the opportunity to speak with you personally. Could you let us know the best time to give you a call? We'd like to hear your concerns directly and see how we can improve your experience. Thank you for sharing your honest feedback, James. We truly appreciate the opportunity to address this.

Response from PuppyPad· Aug 21, 2026

Hi Shelly, We're sorry to hear that the PuppyPads did not work out as you had hoped. We completely understand your frustration, especially after investing $149 in your order. We did review the email conversation between you and our support team. When you explained that your pup was leaving the pad, Emma shared some suggestions and tried to find ways to help you get your pup comfortable using it. When you later requested a refund, she also explained the return process under our 90-day guarantee. You ultimately chose to accept a 50% refund of $74.50 and keep all six pads. We're genuinely sorry that the experience left you feeling this way. We don't want you to feel unheard, and we'd really like the opportunity to make things right. If you're open to it, please let us know the best time to give you a call. We'd be happy to speak with you personally, hear your concerns, and see what we can do to help. 💛 We truly appreciate you sharing your feedback with us.

Response from PuppyPad· Aug 19, 2026

Hi, We're very sorry to hear about your experience. We'd really like the opportunity to look into what happened and see how we can assist. Could you please email us with your order number or the email address used for your purchase? We’ll review your case and the return details so we can properly address your concerns. We look forward to hearing from you. PuppyPad Customer Experience Team

Response from PuppyPad· Aug 4, 2026

Hi Evan, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Upon checking your account, we can confirm that your subscription has been successfully cancelled. We'd really appreciate the opportunity to speak with you directly and better understand what happened. If you're open to it, could you let us know the best time to call you? We'd also love to hear what we can do to help make things right. Thank you again for your honest feedback. We hope to have the chance to regain your trust. PuppyPad Customer Experience Team

Response from PuppyPad· Jul 26, 2026

Hi Cleathan, Thank you for your feedback. Upon checking, we can see that you requested to skip this month's subscription, and our support team has already acknowledged and processed your request. We also noticed that your review is currently showing as 1 star. We were wondering if this may have been unintentional, as we were able to fulfill your request. If there is anything else we can assist you with or if there's something we could have done better, please let us know. We'd be happy to help. PuppyPad Customer Experience Team

Response from PuppyPad· Jul 26, 2026

Hi Cathy, Thank you for your feedback. We're sorry that your order hasn't arrived yet. Upon checking, we can confirm that your order is currently in transit. We've also sent you an email with your tracking link so you can follow its progress. If you have any questions or need any further assistance, please don't hesitate to reply to our email. We're always happy to help. PuppyPad Customer Experience Team

Response from PuppyPad· Jul 26, 2026

Hi, We're sorry to hear that you feel this way and appreciate the opportunity to address your concerns. First, we'd like to clarify that PuppyPad is not based in China. We do have fulfillment partners and warehouses in Asia that help us fulfill orders whenever our local warehouse is temporarily out of stock, allowing customers to receive their orders as quickly as possible. We also want to assure you that our reviews are genuine and come from real customers who have purchased and used our products. We value honest feedback, whether positive or negative, as it helps us continue to improve. Regarding the recurring charge, our Laundry Detergent Sheets are available as an optional subscription for customers who choose that offer during checkout. We'd be happy to review your order and verify exactly what occurred. Please email us with your order number or the email address used for your purchase so we can investigate your concerns and assist you directly. PuppyPad Customer Experience Team