PuppyPadReviews of puppypad.co

11/14/25 Puppy pad made my situation better. They refunded my money in full but i did have to go through the following situation first. The pads DO NOT WORK AND THE 90 day refund is a fake! order puppy pad because I live in Florida with a lake full of gators behind my house. My dog is house broken, but since we live in Florida I thought these would make her potty in the house especially at night. But she doesn’t go near it. After two weeks she had an infection with diarrhea and vomiting and again she did not go near the pad. She used the floor on the other side of the room. I contact puppy pads to get a refund because they have a 90 day money back policy. lol! I was first told to wait 3-4 weeks. Then I received an email stating I have to pay to send them back at my own expense and there is a 5% stocking fee. Then I was offered on 20% back. What happened to the 90 days? I ordered these in October and requested the refund in November 2025. Do not buy. Puppy pad is fake

The product was not what I expected and so I contacted customer service. My query was acted upon immediately and I received a very quick rebate. Very helpful and friendly customer services

It holds the urine odor

First few hours went good. Then my dog, who is trained, peed all over the pad after he had just been outside. So, not really pleased with the pads!

I'm just confused on the pricing. After I ordered for 200.00, they showed a lower price of 150.00. Sort of confusing?

Great variety of puppy pads with different price angles you can always find one that will fit your budget and they’re really nice store

The pads work great. The only problem is there is to much black on them. The poop gets lost in the black print.

Puppy pad - washes up nicely! Keeps smell down, much longer than the disposable pads do. They are quite absorbent so can be left much longer than the throw away pads. It’s a good feeling using something that’s better for the environment. The Grey coloured ones hide the pee stains, which is awesome so they appear clean even when soiled. The Down side is that the sizing is off. I had ordered three in the small size to fit my puppy pee pad holder I have been using for the disposable pads. I was careful to measure before ordering and the small sized puppy pads would be a perfect fit. But when the order arrived I opened the first one and placed it down only to see that it was a fare bit smaller than the advertised size of 40cm by 60cm. So the small Do not fit the holder properly. This was very disappointing, as I ordered the majority in the small. However the medium sized one I ordered was exactly the size as is advertised. If this had not happened I would have given puppy pads a 5 star rating. Outside of the fact that For us Canadians paying in USD they are quite expensive $$$. The good thing is My Dog is 14 years old and had no issues changing over to the puppy pads from the throw away ones I had been using for years. Overall I am very happy. I have to say that I did email the puppy pad company about the above issue and they responded quickly. However I am still waiting for them to get back to me on this. Hopefully there will be some compensation for the undersized pads, not coming in at the advertised size.