PuppyPadReviews of puppypad.co

Response from PuppyPad· Sep 15, 2026

Hi Sharon, We’re truly sorry that you’re still receiving soap and deodorant after everything you’ve already been through. We completely understand how frustrating this must be. Please email our support team at [email protected] with your order number so we can look into your account and review what’s happening with the shipments and your previous cancellation requests. We’ll also help with the return instructions and see what we can do to get this resolved. We appreciate your patience and sincerely apologize for the inconvenience. PuppyPad Customer Experience Team

Response from PuppyPad· Sep 9, 2026

Hi Susan, We’re truly sorry to hear about your experience and understand how frustrating it must be after trying the pads and following the recommendations without seeing results. We’d really like the opportunity to review your case personally and see what we can do to make this right. Please email our support team with the best phone number and time to reach you, and we’ll be happy to give you a call. PuppyPad Customer Experience Team

Response from PuppyPad· Sep 9, 2026

Hi Susann, We’re sorry for the confusion, especially since you were told that your full order had been canceled. Please email our support team at [email protected] with your order details and let us know the best phone number and time to reach you. We’ll review your account and help provide the appropriate return instructions. We apologize for the inconvenience and look forward to getting this resolved for you. PuppyPad Customer Experience Team

Response from PuppyPad· Sep 7, 2026

Hi Dawn, We’re really sorry to hear about your experience, and we understand how frustrating it must be when the pads aren’t working as you hoped. We’d like the opportunity to look into your previous emails and help get this resolved. Please email us again so we can review your case and assist you with the return and refund process. We genuinely want to make things right and don’t want you to feel like your concerns are being ignored. PuppyPad Customer Experience Team

Response from PuppyPad· Sep 9, 2026

Hi Susan, We’re sorry to hear that your Maltipoo and your son’s mini-poodles haven’t taken to the pads. We understand how disappointing that must be, especially after your puppy used one twice on the first day. One thing you can try is placing the pad in the exact area where your puppy tends to have accidents and keeping it in the same spot consistently. You can also place a small amount of urine on the pad to help your puppy associate the scent with the appropriate potty area. Giving them some time to sniff and become familiar with the pad without forcing them onto it can also help. 🐶 We’d really appreciate the opportunity to look into your order and see how we can help. Please email our support team with the best phone number and time to reach you, and we’ll be happy to give you a call and work through this with you. PuppyPad Customer Experience Team

Response from PuppyPad· Sep 9, 2026

Hi Gail, We’re truly sorry to hear that the pads haven’t worked as you expected. We completely understand how frustrating it is to keep cleaning up accidents after hoping the pads would make things easier. One thing that may help is placing the pad in the exact spot where he most frequently urinates and giving him time to get comfortable with it. You can also try placing a small amount of his urine on the pad to help him recognize it as the appropriate spot. If he has already been using other areas, thoroughly cleaning those spots with an enzymatic cleaner can also help remove lingering odors that may encourage him to return to them. Every dog is different, and some may take a little longer to recognize the pad as their designated potty area. 🐶 We’d also really appreciate the opportunity to look into your order and see how we can help. Please email our support team so we can assist you further. PuppyPad Customer Experience Team

Response from PuppyPad· Sep 9, 2026

Hi Peggy, We’re really sorry to hear that your puppy hasn’t taken to the pads. We completely understand how disappointing it is when you’ve purchased several and haven’t seen the results you were hoping for. One thing you can try is placing a pad directly in the area where your puppy most often has accidents. You can also put a small amount of urine on the pad to help them associate the scent with the appropriate potty spot. Keeping the pad in the same location and giving your puppy some time to get familiar with it can also help. We’d really appreciate the opportunity to look into your order and see how we can help. Please email our support team with the best phone number and time to reach you, and we’ll be happy to give you a call and work through this with you. 🐶💛 PuppyPad Customer Experience Team

Response from PuppyPad· Aug 23, 2026

Hi James, We’re sorry for the frustration and understand your concern. Upon checking, we can confirm that your subscription has been cancelled, so there will be no further automatic orders from it. We’d really like the opportunity to make things right and better understand what happened. If you’re open to a call, please email us with the best phone number and time to reach you. We appreciate the opportunity to resolve this with you. PuppyPad Customer Experience Team