Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
179 reviews
Puppy Dogs & Ice CreamSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Puppy Dogs & Ice Cream is a children’s book publishing company based out of San Diego, CA. We’re a small team of writers, designers, illustrators and book lovers who are committed to providing children’s books that are high quality and entertaining. We strive to make meaningful and educational stories that help children grow into the best versions of themselves. Our books are printed here in the USA and each book is carefully made with love and the intent to instill lifelong values within our readers. Our Authors are from across the globe and bring unique passion and expertise to stories they create. By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.
Puppy Dogs & Ice Cream (puppydogsandicecream.com) has 179 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 96 reviews with 1 star · Clear filters
I to have been taken for 97.00 dollars. I did not authorize this. Fraud.
By customer
Response from Puppy Dogs & Ice Cream· Jan 23, 2023
Valued customer, We would love to assist you with your concerns, but more information is needed in order to identify your order and help you with cancelling your subscription and providing a refund.
I ordered books about a month ago and I still have not received the books. I tried to reach customer service, but they have no phone number and I have to wait in "The Que" to chat with someone forever or wait a day for an email response. Just terrible customer service.
By Tim
Response from Puppy Dogs & Ice Cream· Jan 23, 2023
Tim, We would love to assist you with your concerns, but more information is needed in order to identify your order and help you with cancelling your subscription and providing a refund.
Today, December 3, 2022 I have been charged $97 plus for digital books that I did not authorize. I have reported to Pay pal that I did not authorize this charge. Very anxious about this. Thought I only ordered 3 Christmas Christian books for church library. Be careful.
By Toni Ciantar-Poole T.
Response from Puppy Dogs & Ice Cream· Jan 23, 2023
Toni, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us on 12/5/22 and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business! PDIC Customer Support Team
SCAM! Beware that they steal money! We tried to cancel many times and they continued to take our money. Horrible company. Please shut them down.
By Rachel L.
Sadly, like everyone else I was scammed out of $97! That money was for Christmas! I will be filing complaints with the FTC and the Better Business Bureau. I found the FTC website. Join me in getting this place SHUT DOWN! It's reportfraud.ftc.
By Jerry
The books are good, but BE WARNED! They automatically sign you up for a digital subscription to the tune of $97. I had to report it as fraud and cancel my credit card.
By customer
Same thing, ordered a book and $97 shows up on the credit card.
By Paula E.
Customer Service said the CEO's name is Jason Kutasi and you can email him directly at jkutasi@ pdicbooks.com for a refund. He is in charge of the yearly subscriptions!!!
By Leann
