Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
179 reviews
Puppy Dogs & Ice CreamSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Puppy Dogs & Ice Cream is a children’s book publishing company based out of San Diego, CA. We’re a small team of writers, designers, illustrators and book lovers who are committed to providing children’s books that are high quality and entertaining. We strive to make meaningful and educational stories that help children grow into the best versions of themselves. Our books are printed here in the USA and each book is carefully made with love and the intent to instill lifelong values within our readers. Our Authors are from across the globe and bring unique passion and expertise to stories they create. By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.
Puppy Dogs & Ice Cream (puppydogsandicecream.com) has 179 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 72 reviews with 5 stars · Clear filters
I appreciate your customer service representative. I was overcharged because of a mistake that I made. It was cleared up immediately and I was refunded the amount that was charged. Thank you for your good service and immediate response to my email.
By Betty J.
The person was congenial and interested in helping me. He was able to reassure me that the problem was solved and sent me an email to confirm the solution.
By Gerri who is disappointed this Y.
Company replied the same day, were very courteous and explained what I had misunderstood. They were more than willing to resolve my issue!
By Renee K.
Excellent customer service! I had placed an order back in February and apparently unintentionally got signed up for a 30 day digital library trial. I was charged $97 in March, after the digital library trial was over, and didn’t notice the charge until June. When I called to inquire about the charge, customer service was super nice and helpful and refunded the money since I was unaware of what had happened.
By Elizabeth W.
Thank you for your prompt service in cancelling the digital library (order # 1505871). I didn't realize it was a monthly recurring charge and I don't want that. Mary Bazigos
By Mary B.
Very helpful
By M G.
Clear and prompt response to my email. Totally appreciate that.
By Anam D.
Jonnel was very helpful in resolving my problem!
By Patti T.
