Great, fast customer service
The original mug came broken and their customer service worked tirelessly to get a replacement
By Dennis
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
71 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Curated boxes of premium dog toys and treats hand-selected from small businesses across the United States.
pupper crust (puppercrust.com) has 71 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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The original mug came broken and their customer service worked tirelessly to get a replacement
By Dennis
Received watercolor design portrait and it was perfect! Great customer service, quick response to my questions and just overall great cmpy. Will definitely be placing a new order with them. Thanks for the expedite- item arrived on anniversary day!!!
By Gus
Fast and easy
By Bruce S. T.
Great product. Great customer service.
By Paul G.
I had one of the watercolor prints made for my friend who lost her dog last year. She absolutely loved it and said it captured her pup perfectly
By Wendy M.
We lost our sweet girl Dahlia this year, and I wasn't sure how I'd feel opening a print of her. Puppercrust got her exactly right, though. That expression, ears up, tongue out, looking off to the side like she just heard something interesting, that's Dahlia to a tee. Even her collar made it in. The watercolor style gives it so much warmth, and her eyes have this life to them that stops me every time I look at it. It doesn't feel like a picture of her. It feels like her.
By Laura G.
10/10 would recommend getting a framed work from them, super cute and the customer service was great!
By Mahan
Pupper Crust provides a wonderful, unique and creative product. They stick to their commitments and timing as outlined on their site and in their communications. And the quality of the portrait I received was beautiful, just like a custom water color. You are unable to see any kind of a dot pattern in the print. I don't know how they do it! Their customer service has also exceeded my expectations working with me on slight revisions to get the portrait just as I desired. We lost our beloved dog of 11 years recently and it was so important for us to obtain an image of him that was so artful and that truly captured his nature like a photo couldn't. It makes remembering him a pure pleasure that we will have forever. Thank you, Pupper Crust!
By Mary