Outstanding customer service
Their customer service is second too none. Went looking for a replacment mouthpiece and they took care of me from the start. A+
By Kris D.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
124 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pulsar has always been at the forefront of the vaping industry. Makers of the world famous APX line of vapes and the RoK electronic dabbing rig. Buy here.
Pulsar Vaporizers (pulsarvaporizers.com) has 124 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
124 approved reviews, newest moderated first
Their customer service is second too none. Went looking for a replacment mouthpiece and they took care of me from the start. A+
By Kris D.
Customer service was top notch. Had a unit with a battery issue and they took care of it right away!
By Angela L.
Pulsar customer service is 10/10! My battery stopped working after less than a week. I purchased it at a random shop near me and emailed customer service as a last ditch effort. Within 6 hours, Monica had a new battery being shipped to my house with just a screen shot of my bank showing the purchase (i wasnt given a receipt).
By Angelica H.
The customer service with Pulsar is awesome. They are very personable and friendly. I recently had a DL 5.0 that just quit working. Of course it was out of warranty. I contacted them to ask about repair parts and they are replacing the whole unit, for free. I highly recommend.
By customer
Very helpful customer service. Helped resolve an issue and gave advice for how to maintain equipment.
By Rossa N.
Easy and fast
By Justin H.
Really disappointing. I ordered 2 items neither have worked as advertised and I really just want my money back. Awaiting a reply from customer service but just really beyond disappointed that you can’t find any reliable vape products anymore.
By Madi
Response from Pulsar Vaporizers· May 26, 2026
Hey Madi, Shoot me an email at Help@pulsarvaporizers, and I'll get you all set.
Monica from customer service was very responsive to my inquiry about Pulsar Vapes and was a great help in looking for the type of vape I wanted. Thank you!
By Brian