Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
153 reviews
PuffySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.Proudly manufactured in the USA.No salesman, no markups, just better sleep - Puffy.
Puffy (puffy.com) has 153 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
153 approved reviews, newest moderated first
Puffy representatives are professional, outgoing, and thorough. One should only expect exceptional service from Puffy.
By Frank Grant I.
Response from Puffy· Jan 10, 2023
Hi Frank, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
We purchased a mattress topper and a dog bed. The mattress topper is wonderful. It took one or two nights to get used to but we have had it for three months and have had a great sleep every night. The dog bed did not work out. Our ten year old dog refused to use it, and since it had the same guarantee as the mattress we were told if it didn’t work we could return it. The return process could not have been made any easier. Great products and better yet - great customer service. Check out their wedsite, they have a great referral program!
By Barbara S.
Response from Puffy· Jan 4, 2023
Hello Barbara, Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every friend who purchases from us! Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
Puffy products and their customer service are 2nd to none! We have their mattresses, pillows, blankets, rugs, and mattress protectors...All top quality and phenomenal products. Super comfortable, great night of sleep, and top quality. Beyond that, I have never experienced a customer service team remotely close to Puffy's. Super friendly, helpful, and crazy efficient. I got help on a Sunday, New Years Day...A holiday!!! Within 5 minutes of sending an email to them my issue was resolved! 5 minutes on a holiday! Incredible!!! Thanks for everything!
By Dane E.
Response from Puffy· Jan 4, 2023
Hi Dane, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Bought a King Royal. Great bed but is not motion isolating like a all foam bed. Used Puffy’s return policy without any hassle and reordered 2 twins. Great to work with and quick response.
By Harvey
Response from Puffy· Dec 15, 2022
Hi Harvey, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Great product, also customer service was very helpfull.
By tom V.
Response from Puffy· Dec 9, 2022
Hi Tom, We're so glad you're enjoying your new Puffy products, thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
The assistance we received through the entire process was outstanding and made everything easy. It didn't matter which customer service person contacted me they were all very helpful. I would recommend Puffy to anyone looking for a new bed... you have impressed me.
By John B.
Response from Puffy· Dec 6, 2022
Hello John, Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. We’ll give your friend $800 off and you’ll receive $250 of store credit as well. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
The products first and foremost are fantastic. Ordering is easy. Shipping is fast. Customer service is very easy to access and get results if needed.
By deanna M.
Response from Puffy· Dec 5, 2022
Hi Deanna, We're so glad you're enjoying your new Puffy products, thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
As I have told multiple friends who have gotten the Puffy, It is life changing. I mean to sleep all night without moving because you are so relaxed that your body doesn't want to move is an experience we all should live with every night. The gentle message helps my back to where I am not sore in the mornings, and it also helps my wife with her neuropathy in her feet. We have been Puffy owners and have suggested
By Wes H.
Response from Puffy· Dec 5, 2022
Hello Wes, Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your Puffy mattress. If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. We’ll give your friend $800 off and you’ll receive $250 of store credit as well. Here’s the link for more details: https://puffy.com/pages/share Thanks, The Puffy Team
