Pufferfish HostReviews of pufferfish.host

Response from Pufferfish Host· Jan 29, 2025

Hello, Thank you for your review. We didn't receive a ticket from you asking for assistance. We're usually pretty quick to respond and are happy to help with almost anything you can't figure out, no matter how dumb the question is. If you need help, please ask us for help. Thank you, Kevin

Response from Pufferfish Host· Jan 23, 2025

Hello, We certainly do our absolute best when it comes to providing top quality support. Unfortunately sometimes things do fall through the cracks, but we do try to heavily prioritize the biggest issues, and we are extremely quick to respond to any kind of emergency support requirements that any customer of any size may have. Additionally, I am not the only person at the company, we do have an additional support person available to help out with many of the most common support tasks, as well as some other folks that help out behind the scenes. Please let us know what we can do for that 5th star! - Kevin

Response from Pufferfish Host· Oct 29, 2024

Hello, As we have previously stated, we CANNOT delete a server without confirmation that you actually own the server you are requesting that we delete. You have repeatedly refused to log into your account or provide us with any kind of proof that you actually own the server you are intending to delete. If you were able to provide a copy of an invoice and the last 4 digits of the credit card that you used to purchase the service, we would be able to help you in that case even if you are not able to access your billing account anymore. But, again, to reiterate, we cannot delete servers at random just because "somebody" made a ticket requesting that we do so. If a malicious actor made a ticket requesting that we immediately shut down a paying customer's services, and we actually followed through with that, that would be a VERY bad thing. We have these policies in place to protect our users. I'm sorry that you had a bad experience but we have these policies for a reason. Please contact support for help. We are happy to help you. But when you refuse to provide the basic information that we request to verify your identity, there is very little we can do for you. We have strict fraud checks in place that verify every transaction with 3D Secure. This, along with other fraud prevention measures that we have in place, prevents almost all situations where stolen credit cards may be used to purchase services. I can assure you, it would not be profitable for us to sell to people who are using stolen credit cards or other fraudulent means of payment. Thank you, Kevin Edit: I checked your email provided by Trustpilot. You sent us a valid support request on Saturday 26th October at 15:18 requesting a cancellation, and we responded confirming your cancellation on Sunday 27th October at 06:10. You were only billed once, and your service did not recur a single time.