Responsive and helpful
The representative listened and fixed the issue smoothly and kindly.
By Laura N.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
679 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Making healthy, affordable, premium products with no middlemen or retail markup.
Public Goods (publicgoods.com) has 679 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
679 approved reviews, newest moderated first
The representative listened and fixed the issue smoothly and kindly.
By Laura N.
I have always had a great experience with Public Goods. The delivery is extremely fast, and all of the products are high quality as described. I would recommend Public Goods to everyone!
By customer
Margot apologized for the error, removed the shipping charge I was improperly assessed, and agreed to look into why the charge that was removed on their website site reappeared on the Shop site when I moved forward to pay.
By Lori
Great customer service! They were very friendly and took care of my needs quickly.
By Kimberly B.
When attempting to use a discount code that was no longer viable for my online order, I reached out to inquire and was immediately gifted an email explanation and a courtesy discount code. This level of customer service is hard to come by these days, and this fact, coupled with Public Goods' commitment to curating quality products, makes for an unbeatable consumer experience.
By Mary D.
Quick response from customer service
By Ashlynn M.
She did her job!
By Kathryn G.
Prompt and professional response. I received an auto reply to my e-mail indicating I would receive a return e-mail within 24-48 hours but in reality it was less than 12 hours. Once I stated my concern and submitted my request, my situation was resolved immediately and without added pressure.
By Diane