AWFUL Business Practices and Customer Service
I ordered 19 different nail sets from PSYTONE website, and spent over $370. But I only received 7 of the 19 nail sets that I ordered, and whenever I reached out to customer service, I was told they could only review my order and only give me a refund if they found my order to actually be partially missing - due to their warehouse having an arson incident and them losing ALL of their products. Yet, they still confirmed my order when I put it in, and at no point did they notify me that my order would be only partially shipped - in fact I received email saying my whole order shipped. Literally no attempt was made on their part to notify customers who had already paid orders OR customers who are visiting their website. They sent me this explanation via email ONLY AFTER I had reached out asking where my order was… and when they said they lost literally ALL of their product and therefore could not ship me my order I already paid for and have been waiting for, I went to their website to see if there was any notice posted for future customers and there was nothing on their website - in fact they are still allowing people to order ALL OF THEIR PRODUCT including the 12 nail sets that were missing from my order. So they are still taking people’s money even though apparently they have zero product left. This is a terrible business practice. Customers should have been notified on a mass level, and at the bare minimum they should make all of the products on their site temporarily unavailable with a statement explaining their warehouse had an arson fire and they are having to restock their products inventory before accepting any new orders, and then they should fulfill any orders that are already paid for and that did not receive their orders.
By Monica W.
Response from PSYTONE· Dec 15, 2023
Dear customer, we appreciate your unique perspective on our recent challenges. We're delighted our swift response led to a refund for your items. While we strive for transparency, it appears there may have been a slight misinterpretation. Rest assured, we're actively enhancing our communication methods. Your feedback is instrumental in our commitment to refining our practices. If there's anything else we can do for you, please don't hesitate to let us know.