Horrible product and horrible customer service
If you are looking for a solid piece of equipment for towing that can hold up to outdoor exposure then this is NOT your answer. If you’re looking for a company that stands behind their product and has excellent customer service, this is NOT that company. What trailer hitch doesn’t come with the simple pin that holds the 2” receiver on your truck? This trailer hitch. What “powder coating” chips off before it even arrives? This “powder coating”. To top it all off my order to return process so far has been 27 days. I still can’t get them to send a return label to get them their failed product back. They cannot grasp the fact that they sold a hitch and not a lock, every response is copy/paste about a lock and not the junk hitch they sold. I wouldn’t recommend this product or this company to anyone, unless you hate them.
By HD
Response from provenlocks.com· Aug 27, 2025
I’m sorry to hear about your frustrating experience. I’ve reviewed all the details, and we sincerely apologize for the misunderstanding regarding the product's features and included items. We’ll issue a full refund and cover the cost to return the product. In the future, we recommend reviewing product descriptions thoroughly, and please don’t hesitate to reach out with any questions before making a purchase. As a U.S.-based manufacturer, issues like this directly impact us, and we’re not a large company with the resources to absorb these kinds of costs easily. Thank you again for your interest in our products.