Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
283 reviews
Protos SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Security Services NationwideProtos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings. Why Protos’ Managed Service Model?As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program.By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed SecurityProtos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.
Protos Security (protossecurity.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Educational aspect as well as able to take criticism to grow with
By Poole
Response from Protos Security· May 15, 2025
Thank you for your review and providing feedback at the Western Regional Vendor Conference--we grow and succeed together!
Always have been great partners to our business and very diligent in handling of projects together.
By Noble Protection G.
Response from Protos Security· May 15, 2025
We appreciate your review, thank you for your partnership with Protos Security!
Nat was very effective and time conscious as she ran through the basics of vendor onboarding. The follow up email and attached training documents were straight forward and easy to understand. Overall, very streamlined experience.
By Wright Defence L.
Response from Protos Security· May 12, 2025
Thanks for your feedback, we agree Nat does a terrific job! Glad to hear you had such a positive onboarding experience.
I've been with this company since 2017. Amazing folks, it really works hard to make sure your business is driving to be the best.I won't recommend this company to anyone..
By Fortitude security I.
Response from Protos Security· May 12, 2025
Thanks for being a valued vendor partner for so long!
My experience with the vendor portal guidance so far has been great. This has been a result of Manny and Nat being helpful and creating time to explain things to my team and I. I believe their help has truly help Protos has a brand.
By Samuel A.
Response from Protos Security· May 7, 2025
That's wonderful to hear, thank you! We're so happy that the Vendor Portal has been so well-received by our vendor partners!
“My experience with Protos has been very positive. I appreciate the transparency and upfront communication—they’re essential qualities in any successful business relationship.”
By Sammy S.
Response from Protos Security· May 6, 2025
Thank you, we value our partnership!
As a third-party service provider with extensive experience, I can confidently say that working with Protos Security has been exceptional. Their team consistently demonstrates a level of professionalism, organization, and responsiveness that sets them apart in the industry. From the very first interaction, it was clear that Protos prioritizes strong partnerships and open communication. Their operational team is highly structured, providing clear expectations, timely updates, and thorough support to ensure service success. Unlike many security firms that treat vendors as afterthoughts, Protos fosters a true sense of collaboration, viewing service providers as integral extensions of their brand. This approach leads to smoother operations, faster problem resolution, and consistently excellent client outcomes. Additionally, Protos’ technology platform is one of the best we have encountered. It streamlines reporting and billing processes, allowing vendors to focus on service delivery instead of administrative backlogs. Their systems provide transparency and accountability, which helps everyone stay aligned and efficient. Most importantly, Protos upholds a strong commitment to quality and ethical standards. They set high expectations but also provide the tools and support necessary to meet them. In an industry where reliability and trust matter most, Protos proves time and time again why they are an industry leader. It has truly been a pleasure partnering with Protos Security, and we look forward to continuing to support their mission of delivering exceptional service.
By Tracey M. F.
Response from Protos Security· Apr 29, 2025
We GREATLY appreciate your feedback--thank you for your partnership!
Professional service and communication.
By Peter T.
Response from Protos Security· Apr 28, 2025
Thank you, we greatly appreciate your feedback!
