Protos SecurityReviews of protossecurity.com

Feel like there is a consistent break down in communication between us and your clients. They explain to protos what type of services or coverage they want, and then when we get on site there is a misunderstanding of what needs to be done. Sometimes an unarmed officer is requested, but when an unarmed officer shows up - the customer is expecting the officer to do duties outside their licensing scope. Other times, a location will be closed on a holiday, and they don't tell protos, and we get dinged on our rating. We will tell dispatch that the location is closed for the holiday - but they don't believe us and will continuously call every 15 minutes about a tardy to a location that doesn't want and/or need us there.

We get good business from Protos, however, the technology and IVR system is always hit or miss!

I suspect if there is corruption

Your mobile phone application needs upgrading to many issues with it it's causing our kpi report to go down late response or tardiness late checking .

Our guard had quit. we had to find a new guard to cover this post. I talked with someone at protos and gave them a time frame. I was then called every 15 minutes to confirm something that had already been established.

THE POINT SYSTEM

I like that protos does the work in getting the contracts with major companies and outsourcing the work to companies that may not have won the bids. I do not like the point system AT ALL. The application never works and we are left without payments or don't get work because the app didn't work and our scores and reflecting poor work from our company. There is more temporary work than permanent to keep guards with us. We have more guards than work consistently.

I too often get job details way after assignment has started or phone calls at 1/2am. We handle a lot of fastballs and emergency work in Texas but it doesn’t seem Protos values us enough with effective and timely communication. Plus we aren’t cheap and I do understand other companies as they will say yes for lower rates.