Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
411 reviews
ProseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prose is a direct-to-consumer beauty-tech brand known for creating custom, made-to-order hair and skin care products tailored to each customer’s unique beauty needs. Marrying a technology-driven approach with an apothecary-style concept allows Prose products to be fresh, feature high-quality natural ingredients, and reduce waste while ensuring quality. As a Public Benefit Corporation and Certified B Corporation, Prose is committed to sustainability and transparency, delivering products you can trust.
Prose (prose.com) has 411 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
411 approved reviews, newest moderated first
The products have been great. I feel like they've improved the overall health of my hair. I do wish I was notified BEFORE products were shipped so I'd have a chance to delay the order when I don't need the products right away.
By Lynda W.
Response from Prose· Oct 22, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine! The Prose Team
I have never dealt with a company that was so quick to respond and so willing to help. No waiting. No hassle. When my package was shipped to my old address, I didn't update it quick enough, I reached out to tell them. I was willing to wait until the package was returned and then have them resend it to new address. Nope, No Worries! They immediately made arrangements for a new package to be shipped to me right away. And no addtional charge, as I was alreay billed for the first package. I was willing to wait, and truly expected Prose to wait to see if the first package returned back to them. Truly Outstanding Service!! I am blown away and so very thankful!!
By Finnell, R.
Response from Prose· Oct 22, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine! The Prose Team
I’ve been using Prose since going through chemo, and I honestly have the best hair ever!
By Joan C.
Response from Prose· Oct 22, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine! The Prose Team
Great shampoo and conditioner that helped my hair growth. The scents are also very nice.
By SC
Response from Prose· Oct 22, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine! The Prose Team
My orders are consistently being delivered to the wrong address despite my many attempts to fix this issue
By Ashley K.
Response from Prose· Oct 22, 2026
Thank you for taking the time to share your experience. We really value your feedback and would love the opportunity to learn more. A member of our Prose Customer Experience team will be reaching out directly to better understand your experience and see how we can help. The Prose Team
I would have gave a five-star but they took away my favorite scent that I liked it was the coconut scent
By Jackie G.
Response from Prose· Oct 22, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine! The Prose Team
I like the hair products I’ve gotten. I had some problems with the moisturizer as it was making me break out. I sent that information back to your scientist “” and he told me it was my diet or hormones or whatever which did not make me happy.
By JANE
Response from Prose· Oct 22, 2026
Thank you for taking the time to share your experience. We really value your feedback and would love the opportunity to learn more. A member of our Prose Customer Experience team will be reaching out directly to better understand your experience and see how we can help! The Prose Team
I have been using prose shampoo for 10 months already and it became my favorite products for my hair care. I will recommend 💯%
By Rosa E.
Response from Prose· Oct 22, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine! The Prose Team
