Proper Insurance ServicesReviews of proper.insure

Avoid this company at all costs. They will make you jump through hoops if you want to switch out from them. Tagged me with $100 policy fee, $25 misc fee, and another 3% on my annual premium by calling it credit card fees. Slick. Went w/ State Farm. Worked w/ this Taylor lady and she was a nightmare know-it-all. Refused to cancel my policy until I shared w/ her what her competitor was charging. 40% cheaper on their rates. What a nightmare experience! I asked for explanation on the $320 that they stole and it took 5 people and 15 emails so I just gave up.

Taylor Stults was fantastic in explaining the coverage differences between Proper’s business coverage vs competitors’ landlord coverage. Underwriting was done largely through my VRBO listing, making it super efficient and painless and the pricing is very fair considering the coverage.

I was amazed at how quickly and easily Proper processed our claim. A settlement amount was reached within hours of my first phone call to them. So easy, and the coverage is fantastic. Elizabeth Douma was our adjuster and she made it very easy and responded immediately.

Our Proper Rental Property Insurance claims adjusters Alayna and Elizabeth have been dedicated professional service providers. They are great people too! We highly recommend Proper Insurance.

We had a wind storm early this year on our property at Palm Desert and Proper Insurance came thru with our claim. Chelsey Helt was our claim adjuster and she was very knowledgeable, helpful, efficient and pleasant to work with. Thanks

I cannot express my gratitude enough for having Chad at Proper Insurance handle my extraordinary claim. This claim was an extremely complicated and stressful situation for me to work through but with my contractors, adjusters and Chad, we were able to get my STR back up and running quickly by comparison. I have worked with other insurance companies before and they absolutely pale by comparison to Proper Insurance service. Imagine seeing your property almost completely destroyed and wondering if, when and how the much bigger insurance company would pull back from the nuances of the policy. I was treated professionally and fairly by this company and would recommend them to anyone thinking of getting into the STR space.

Sam was amazing. Proper insurance I think is the best insurance for AirBnB I've ever found so far. I needed to replace my roof after a big hail storm and they said they would cover it and I'm going to pay a little bit as normal. Great great great!!

Dayn Holbrook made it easy to work with. Quick, efficient and got the job done!!