Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
241 reviews
Proper Insurance ServicesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Proper Insurance is the Nation’s leading vacation rental insurance provider, with over 100,000 policies written in all 50 states. They’ve custom penned the most comprehensive policy on the market, offering unmatched protection for your property, income, host liability, amenity liability (bikes, kayaks, hot tubs, etc.), theft, vandalism, bed bugs, and more. They even cover SQUATTERS!
Proper Insurance Services (proper.insure) has 241 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
241 approved reviews, newest moderated first
I have been extremely pleased with my home insurance through Proper. When a burst pipe ruined my basement and forced me to shut down my airbnb, the team at Proper was ready to help at every turn. The coverage is excellent and the customer service top notch. Highly recommend.
By Shea
I purchased insurance for my short-term rental from Proper Insurance and received excellent professional service from Taylor Stults. Thank you, Taylor, for your outstanding services, and if there is a chance to buy another property, I will get back to purchase with you again.
By Kim
I received outstanding service when purchasing short term rental insurance from Proper. I want to acknowledge and thank Cade Bachman for his outstanding service! I deal with a lot of insurance agents, brokers, and account managers and most do not provide the level of service that I received from him. I appreciate his knowledge, attention to detail and thoroughness! This is one of the few times, I have received insurance declarations and certificates that were 100% correct!
By Patty
I couldn’t get swimming pool insurance from any traditional insurance companies. I found this company and submitted a quote, the next day I received a call from a wonderful woman named Sydney Daub. She was so kind, helpful and she knew her stuff! She answered all my questions and made me feel comfortable and confident in doing business with Proper Insurance.
By Cynthia P.
I had an exceptional experience with my insurance claims adjuster Chelsey. Their professionalism and prompt communication made the process stress-free. They were empathetic, thorough, and kept me informed every step of the way. I couldn’t have asked for better support during a challenging time!
By Vinny C.
I do not have claim experience to share, but our agent Cade Bachman made securing coverage very easy. He answered questions and followed up in a very timely fashion.
By Lynne
I was a Proper Insurance customer for over 12 months paying $100/month for my airbnb business. The website and sales rep stated that they cover revenue loss if something in your property gets damaged. My AC unit broke and was out of business for a few weeks since it was record high heat in california during the time. They denied my claim over a technicality of how the ac unit broke. Scam artists, just like the rest of the insurance industry. Stay away at all cost
By Anton C.
Response from Proper Insurance Services· Jan 16, 2025
While we are not sure the extent of the details on the claim as we are not able to locate an account in our system under this name, it is a common misconception that insurance policies will pay for wear/tear and mechanical failure. In some cases, clients opt to purchase equipment breakdown coverage which still has exclusions through the carrier. Dependent on the findings of an independent technician, we can only figure that the reason for the failure for A/C unit was not a covered loss. One commonly reported item is loss of refrigerant or pin hole leaks in the compressor coils. This is wear and tear which is not covered by any insurance. Please also note Proper Insurance is not the carrier that’s makes a coverage decision, we are an agency selling a policy. If Anton would like to reach out to our office to discuss with a Department Director to discuss this in more detail they are more than welcome to contact use 888-631-6680.
Proper Insurance has been super easy to deal with in the aftermath of hurricane helene that caused serious damage to my property in hendersonville, north carolina. I want in particular give recognition to my claims specialist Chad Martin - he was professional, setting expectations, walked me through clearly how to go about my claim, and moved quickly (which is something we all don't expect going through this process!). If you have a STR and want commercial insurance look no further than Proper.
By Alexandre P.
