PronightguardReviews of pronightguard.com

5/3/21 UPDATE: I'm changing this from 1 to 3 stars. My retainers actually arrived today! I'd given up but they actually exist, they're well made and fit great. I almost didn't trust the box when it arrived. Perhaps they're just swamped - perhaps they only make retainers for people who complain loudly enough. But anyway, they finally came through. I'd give them more stars except for the incredible delays and the fact that nobody on their emails has a last name. Original (1 STAR) - mid-April, 2021: After you order & pay, they send out a dental impression kit with emails that contain a nicely done video on how to take your impression, convincing "order lookup" that cranks out a professional-looking fake invoice, etc.. Also have decent-looking web presence. Unfortunately all they took was my $238.00. The dental impression kit materials (which are legit) and website (and non-obvious fake reviews) convey the "impression" that it's legit, but it is NOT. I also reported it to the BBB's Scam Alert. Need to run them out of town on a rail. Stay very far away!

Ordered on Jan 26, received the impression kit rather quickly. I did not make the impressions correctly and the company contacted me and sent me another kit. Made the correct impressions and received an email on March 8, stating that it would take 7-10 business days. As of today, the company will not respond to emails, chats or phone calls. VERY upset, I contacted my bank and due to the purchase being made over 90 ago there is nothing that they can do about it. However, I did report the company to the BBB and I suggest others do the same to get this company off of the market so they will not be able to scam anyone else!

I believe I am another victim of this SCAM. I ordered my retainer on Feb 23rd and I am still waiting to receive them. I contacted by email 3 times. Only received 1 answer that they would ship in a week. It's more than a month and nothing. I will contact my credit card to dispute this charge.

Complete scam. It has been months since I ordered and I still have not received my retainer. DO NOT ORDER FROM THEM

Complete scam. I went on the site asking if they shipped to Canada and they said they did. They walked me through the process of receiving the impression kit, how to take an impression and what the next steps would be. I ordered the impression kit and they sent me an email that it would be sent in 24 hours. It was never sent. I waited 3 days before trying to contact them about what was going on. They ignored all my emails, the live chat would immediately exit out of the conversation. Their phone number isn't their phone number and if you look up the company address its actually the address for a UPS store. Learned my lesson and I will never order a retainer online again. Will stick to going to the orthodontist. If you have fallen victim to this scam contact your bank immediately!!!

I ordered a retainer kit from this company. After pestering them I finally received the impression kit two weeks later. I mailed it back. Four days later I received a "it will take 7-10 days" email. One day 11, I received a "we are working on your retainer email". The phone number doesn't work nor does the chat function on their website. Stay far, far away.

Pro Night Guard - SCAM LIKELY. I paid for a retainer and did not receive an impression kit until I had to contact them. After receiving the impression kit with no instructions I had to contact them for days and finally got a response through text message. I sent the impressions back over a month ago and the company is not responding to emails or calls. I'm disputing the charge with my credit card company.

Purchased a pair of Hawley retainers from ProNightGuard website. Received the impression kit in the mail without any direction to make the impressions. After talking to a customer support agent named Megan through text message with a random 415 phone # to get directions, I mailed back the impression kit a few days later to the address 635 E Maryland Ave. Suite B. Phoenix AZ 85012. Wanting to check the status of my retainers a week later, I was not able to reach any customer support from this point on. No return phone calls, no text message reply, no email reply, NOTHING. After trying for a week, I disputed my transaction with my bank. I still have not heard back from them until this day, which is about a month later. I believe they are a total scammer. Please be aware stay away!!!