Attention to detail
Attention to detail! Amazing experience in a pinch!
By Ela M.
Response from Prom Headquarters· Mar 11, 2024
Thank you for the five stars!!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
76 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prom Headquarters is a leading national retailer of authentic designer formal wear, trusted by families since 2007. We are a 100% Authorized Retailer for every designer we carry, guaranteeing you receive a genuine, high-quality gown for your prom, pageant, or special occasion.What truly sets us apart is our commitment to a confident fit. Unlike other online stores, every order at Prom Headquarters receives a complimentary Personal Stylist Review. Our expert team personally compares your provided measurements against the designer's specific size chart, taking into account the dress's silhouette and fabric. If we anticipate any potential issues, we will personally call you to share our expertise and help you select the best possible size. This proactive step helps minimize the need for significant alterations and provides peace of mind for your online purchase.Our dedication to an outstanding customer experience is reflected in our 5-star rating right here on Trustpilot. We are proud to offer an extensive collection of prom dresses, pageant gowns, quinceanera gowns, and evening wear from the world's top designers. Our curated selection includes renowned brands like Sherri Hill, Portia & Scarlett, Jovani, Morilee, Amarra, Rachel Allan, Ellie Wilde, and Johnathan Kayne.Though we serve customers nationwide, we are an established business with a physical store backing our online boutique in Greenville, South Carolina. Thank you for considering Prom Headquarters. We are committed to providing a secure, supportive, and trustworthy shopping experience.
Prom Headquarters (promheadquarters.com) has 76 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 65 reviews with 5 stars · Clear filters
Attention to detail! Amazing experience in a pinch!
By Ela M.
Response from Prom Headquarters· Mar 11, 2024
Thank you for the five stars!!
Thank you so much for answering our questions and your concern with making sure the size would work! The dress fits and looks perfect.
By DENICE H.
Response from Prom Headquarters· Mar 11, 2024
Hi Denice! We are so happy to hear the dress fits perfectly! Make sure to tag us on @promheadquarters
We loved ordering from Prom Headquarters. They were extremely professional and friendly, and they made sure that my daughter's dress would fit properly. It was double checked for quality, fits beautifully and she absolutely loves it!!
By Mona P.
Response from Prom Headquarters· Mar 11, 2024
Hi Mona! Thank you so much for the kind review :) We are so glad that the dress fits perfectly! Don't forget to tag us Instagram @promheadquarters
Quick shipping and great customer service!
By Stephanie L.
Response from Prom Headquarters· Mar 11, 2024
Thank you so much for the kind words!
Awesome customer service when I called to review my order
By Linda G.
Response from Prom Headquarters· Feb 15, 2024
Hi Linda! We are so happy to hear that you had such a great experience with our team! Don't forget to tag us on social media @promheadquarters
Ensured sizing was right and timely delivery
By Miracle C.
Response from Prom Headquarters· Feb 15, 2024
Hi Miracle! We are so happy to hear you had a great experience working with us! Don't forget to tag us on socials @promheadquarters
If I could give more stars I would! I ordered my daughter’s prom dress on a Sunday night, the store called me the next day to confirm the details and I received the dress the very next day. Unbelievable service and quick delivery- an excellent combination!
By Jessica
Response from Prom Headquarters· Feb 5, 2024
We are so happy you had a great experience with us! Don't forget to tag us on Instagram @promheadquarters
Wonderful customer service,very helpful
By Diane Y.
Response from Prom Headquarters· May 9, 2023
Thank you for the 5-Strar review. We are thrilled to hear that you had a wonderful customer service experience. Thank you for being a valued customer.