PrometricReviews of prometric.com

There is nothing to rate you Prometric. There are 3 topics i would like to share 1)reschedule exam: in era of covid-19 they ask us to reschdule date in May for FSBPT exam. Apparently none of states prometric are open. And they ask us to pay 100$ each time when you schedule. Is f****ing money comes from tree? Why dont you have button to press for reschedule and dont pay again. 2) customer care: when entire world is going for virtual help. And you guys close all the lines. When in this time we need help for doubts. You A**h*** turn the lines off and wait untill virus comes out from your A**. You should close down by now. Horrible at this job. 3) A nightmare for us to be restless in night just because we dont know the answer for our confusion related to exams are being held or not. This is unbelievably easy to solve for any world wide compnay. Hire better tech and approach with better ideas like more customer support team more options to reschedule without paying s**t. Thank you anyway overall you survived #prometrics

Prometric is horrible! This company probably has the worst customer service I've ever experienced. NO ONE EVER HELPS YOU. On top of that the website is extremely laggy so it takes forever to go through different pages and for the page to even load if it does. I have taken an exam before with Prometric and they cancelled my exam without even notifying me and recently upon scheduling another exam amidst the COVID-19 situation going on they said they would reach out to reschedule but haven't heard a word yet. Don't recommend at all the only reason I deal with it is because I have to.

They took forever to reach me by email. When they finally did they told me that they would contact me within 2 weeks to tell me when my test date is. They never sent me a test date by email. I call them about a month and a half later to see what's going on. They said that they had sent me an email informing me of my test date which was around a month ago. Then they insisted that I pay them $130 to setup another test. I then extensively searched my email to see if I had overlooked it. I have a friend who got her email, and she showed me what it looked like. So I searched for the email directly, and nothing. So I call them back and let them know that I DEFINITELY did not receive an email. They didn't care. They made up some excuses and basically said that I pay them the $130 or I don't get certified and I lose my job. On top of all of that... My friend who DID get her email didn't find hers in time and she had to pay the $130 too. She didn't find it because they made the email look really obscure and hard to identify. While their other emails are easy to spot. All in all. This company is just scamming people out of money left and right. Besides, it DOES NOT cost $130 to run a simple test like they do. If I could give them 0/5 stars, I would. This company is the definition of HOT GARBAGE! Bunch lying, manipulating, scammers. If I could swear on here...

Horrible Website! Tried to schedule the MA Producer's Life Exam and the MA Producer's Accident & Health Exams. You can't schedule two exams at once on the website, and their customer service team is unable to schedule them together, too. The website initially told me my payment didn't go though, but it did, but then my receipt says 0.00 was paid. That should make it easy to get reimbursed by my employer....I'm pretty sure PearsonVue is more user friendly - hopefully MA will switch all of their licensing exams over to them!

Horrible!!!!!!!

The WORST testing company exits. Called to try to reschedule appointment. I called on the very first business day, been on hold for over 1 hour 20 mins, can NOT get hold of anyone. Prior to that, I submitted issues on Prometric.com, asked them to fix the issue as apparently their testing window time frame was NOT right. NO RESPONSE! Can NOT get hold of ANYONE! WORST experience ever. VERY DISAPPOINTED. WORST TESTING COMPANY EVER EXISTS.

This is honestly a scam and this company should be shut down. They take half your money if you cancel even if it is a short period of time. Terrible customer service. Long hold times. People who answer barely speak English. The worst experience of my life.

I needed a copy of the passing certificate for an IRS exam I took. My early-stage Alzheimer's husband put it somewhere and we can't find it. I have to have it. I emailed them through their website contact page in early January and did not get a response. I called on January 8, and after endless recordings and a very long wait, I got to talk to someone who said it would be in the mail. It did not come. I emailed again...nothing. Today I called again, went through the same long recordings and wait, to be told that within 30 minutes I would be emailed a link to download my own copy. That was seven hours ago. The testing site in Gainesville FL was great. Friendly, efficient staff. But the parent company has no concept of customer service. I have to have a copy. Why can't they follow through?