PrometricReviews of prometric.com

Unfortunately the website doesn t let me give a 0. Absolute scam of a company. To think some well known certifications use them as test centres providers is beyond me. They barely have any test centres, they keep the number of test centres to a minimum, probably to cut costs. I thought PEARSON was bad but this is a whole new level. Boycott anything that uses Prometric as a test provider, please.

The other reviews here speak for themselves but nonetheless, I tried booking an in-center exam November 2022. The website did not work as it would glitch at the point I tried to pay. The solution, phone up and get Prometric to book their end. Fast forward to August 2023, I try to book another in-center exam with Prometric. Same issue, website glitches when I try to make payment. The following month, September 2024, same issue - website glitches when I try to make payment. It doesn't work on Google Chrome, it doesn't work on Edge, it doesn't work on my personal laptop, my work laptop, my mobile phone, I've tried different payment methods, all fail...never have I experienced this with any other company. This company is terrible at what they have set out to do and I hope, eventually, they managed to get their website and payment acceptance fixed.

Prometric was 3rd party proctor for an exam. When I got the notice on the 4th to sign up for an exam, the only option they gave me was to take the test on the 10th, which was a day before the training would be complete (11th). I had to select the date to get out of the screen. I called the company where I was taking the online training to explain, they told me to try again another day. So I did. I went back in a couple days later and Prometric said that they were unable to reschedule or cancel the test, that I needed to do that on the 4th (the day I signed up for the course). I called the customer service number and spoke with a man who interrupted me several times, when I tried to explain there was a glitch in their system. He told me "there isn't a glitch". I attempted to finish my explanation and he repeated the same phrase. I tried calling their corporate office, and that is where the transfer of call and on hold game took place. Lesson learned...do the training in person and take the test in person. No call back regarding my situation, but they got my money!

I instantly lose respect for any organization that works with Prometric because Prometric is a pathetically awful company. Truly one of the worst websites I’ve ever seen. Why anyone relies on this company to coordinate testing is beyond me. The website is antiquated and glitches all the time. And to top it off they have horrible customer service and actively hide their customer service phone number from their website so they don’t have to answer calls.

If I could give this company zero stars I would. I've had to reschedule my test 3 times dumping $150 down the drain. When my test (that they let me schedule outside of office hours apparently) lost connection and kicked me out they sent me a number to call to get it fixed but upon calling the customer service line they told me they were outside office hours and couldn't take my call. I unfortunately had to forfeit my test and the fee I had to pay to get the test scheduled. I ended up calling them the next morning to talk to someone about what happened and they ended up transferring me to 5 different numbers and hung up on me three times. It took me way too much time to actually talk to a human being instead of their stupid automated response machine which did everything in its power to get you to hang up by repeating it's long intro at least 3 times before giving you an options menu. This company is overall extremely disorganized and unprofessional and it's a shame that big insurance companies require you to go through this pathetic excuse of a company to obtain your licenses. This company obviously does not care about the actual human beings that are taking these tests and only cares about the money they are basically stealing from them. I would never recommended this company in a million years.

On Monday, 7/15/24 I was scheduled for a remotely proctored exam but then, due to no fault of my own, there were technical difficulties with Prometric's app and it would not secure my device even though my computer had passed all of their systems checks. I spent hours troubleshooting it and was told to reschedule my exam to in-person. I then scheduled an in-person test on Friday, 7/26/24 at 9am. I was told to arrive at 8:30am. The closest test center on that date was over an hour away in Worcester, MA. When I arrived at 8:30am the door was locked and there were about 30 of us locked out. We waited a few hours but nobody showed up or answered the phones so around 10:15am people started leaving. The building maintenance person there said that all 3 staff members called out sick and then the back up person also couldn’t make it but nobody called or emailed to let us test takers know. After 1 failed online attempt, and 1 failed in-person attempt, they only extended my testing eligibility by 1 business day. When I tried to then schedule my exam for the 3rd time, on Monday, 7/29/24, the Prometric website said that there is no availability for either remote or in-person on that date and because this all happened over a weekend nobody is answering phone calls or emails. This is absurd!

I had an exam, did there system checks, all ok, logged on with plenty of time. Faced with blank a screen, as vearly thought might be just waiting till a Proctor was ready. Nope, waited and then exam time has passed. There is absolutely no help on the website, or on the call unless its office hours. A terrrible experience. Do not recommend they as a company at all.

I would give them 0 if an option. Terrible customer service, terrible website. You can spend hours going in circles on the website and then get 7 phone numbers that no one answers and when you finally do get a person they can't help you either but of course it's always your fault. Beyond terrible. It's the only testing option here right now and I have sent quite a few staff to test over the years and somehow the experience gets WORSE every time. I don't even know how that is possible, but it's beyond terrible.