ProMerchantReviews of promerchant.com

I love ProMerchant, their fees are the best and have an easy experience with the payment processing. For the past month I haven’t been able to get ahold of them. Their main telephone goes straight to voicemail and I can’t get ahold of my agent or any agent for that matter. I believe they’re going out of business. I will update my rating once I hear back. Updated 07/13/24 They’re fully operational again.

Our company 4M IMPORT & EXPORT Inc. After much research we decided to select Promerchant as our ally for credit card payments and payment link with our WooCommerce portal, however the days go by and they do not help us obtain the API serials to connect our platform... we feel that we have been left aside in the middle of the initial step as a new client... our entire organization is shocked by the lack of help at key moments in our business. We don't know why they have forgotten us.

I got signed up with Promerchant but now I can't get anyone to answer my calls and charges has been taken out of my account. I have been trying for days to contact someone by phone and email. No answer!

I used Novus & Elavon for the last 25 years for my business. In February I divorced them and went with ProMerchant...what a waste of time...they have hidden fees...which showed up today. I will dispute the charge, close the account and am now using PaySafe... Time will tell but you Must check every month your actual charges...

I was so pleased with my recent experience with Dana Brand at ProMerchant. She patiently walked me through the process and addressed all of my questions and concerns. She also followed up with me as she said she would which is so unusual in typical customer servicce experiences. As a new business owner, I truly appreciated the support I received and would highly recommend ProMerchant and Dana Brand!

Dana Brand was patient with me and answered all my questions - there were a lot!

A&G Appliance Service I was helped properly and was provided great service, I am very happy with the outcome for my company and definitely recommend him for business needs , thank u so much for all the help

I had the opportunity to speak with Aiden (one of the reps) who explained how ProMerchant works. Superior customer service from the application process to the approval process.