PROHASHINGReviews of prohashing.com

Response from PROHASHING· Aug 10, 2023

I'm sorry to hear you've had a negative experience. Without knowing your username, it's challenging to look into your specific issue, but we currently only have one open ticket regarding a payout issue, to which a reply was sent within about 8 hours of receiving the support request and is being resolved currently. Support requests typically receive an initial response within 24 hours, and all other payout requests have been resolved by customer support. Have you been using a CPU, GPU, HDD/SSD, or ASIC to mine with PROHASHING mining pool? There is a different app on Google Play with a similar name with which we are in no way affiliated.

Response from PROHASHING· Jan 23, 2023

Thank you so much for taking the time to write us a review! We're happy to hear that we're providing you with a positive experience, and we're lucky to have you mining with us. Have a great day!

Response from PROHASHING· Dec 15, 2022

Thanks so much for taking the time to post a review! We're glad to hear you've been happy with our service. Thank you for mining with us. :-)

Response from PROHASHING· Oct 17, 2022

We're sorry to hear you've had a negative experience. While Discord is a community support forum rather than an official support channel, we are analyzing our official customer support and discussing what we need to do to improve to make sure no one is walking away feeling unheard moving forward. Part of the issue this month has been issues with our support platform itself, which have since been corrected, but we are also looking at ways to improve our response time overall. Payout coin errors are mainly due to locked wallets and other exchange errors that we have no control over. Since those issues are caused by a third party, unfortunately, there's not much we can do to improve those situations. We do hope you'll give us another chance.

Response from PROHASHING· Aug 22, 2022

Thank you so much for taking the time to write a review! We're please to know you've been happy with our service! Thank you for mining with us. :)

Response from PROHASHING· Aug 22, 2022

Hello, and thank you for taking the time to write a review. We appreciate the feedback. I'm sorry you've had issues with payouts with us. Any specific payout issues can be reported using the support button in the footer of our website. For the issues specific to Coinbase, the feedback would be more appropriate being directed to Coinbase itself, as those issues were not caused by PROHASHING. I would like to point out that our public forums such as Facebook and Twitter are not official support channels, so if you're having issues that require either tech support or support related to your account, submitting a ticket is the best way to receive comprehensive support directly from PROHASHING staff on these matters. This is especially important with payout issues, as we are not allowed to discuss private account information in public forum for your security.

Response from PROHASHING· Aug 17, 2022

We're sorry to hear your experience with PROHASHING has been a negative one. The recent website outages have been in the course of maintenance and upgrades. We are currently working on brotli compression and a 15% reduction in size and caching of the static resources, which will make the site run more quickly for our customers. W-8 BEN forms for non-US customers are a legal requirement that, unfortunately, we cannot make any exceptions for. This information is listed in our terms, which are agreed to upon registration to the pool. Once submitted to PROHASHING, the form is simply stored offline in the case an audit were to be conducted of PROHASHING, and would be used to prove that the customer stated he is not a US customer. The form is not submitted to anyone otherwise, and no government agency has ever requested these forms since they were mandated in 2017. 2FA is a common security recommendation for online accounts, not one specific to our pool, and we recommend it to keep you and your crypto safe from people who might attempt to hack our account and steal from you. Exchanges recommend this type of security feature as well. We are working to move as many features as possible away from Coinbase at this time; however, some features offered by Coinbase, such as the direct-to-Coinbase payouts, are not yet available at other exchanges that accept US customers. I am unclear on what you're referencing when you say "3 year old chart". If you would clarify your concern with our charts in a support ticket to [email protected], we'll gladly look into this issue and see what we can do to correct it.

Response from PROHASHING· Aug 17, 2022

Thank you so much for taking the time to write a review! We're glad you've been pleased with our service/communication and are happy to have you mining with us. :)