Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
179 reviews
Product ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Product Club is the leader in hair color accessories offering everything a colorist needs to perform color services with the exception of the hair color itself! Product Club offers over 200 items for professional colorists including the largest selection of foil, gloves, capes, caps, and more. Product Club is committed to offering colorists the best possible tools for their profession. All of our products are designed based on salon research and are professionally packaged to meet the needs of today’s colorists.
Product Club (productclub.com) has 179 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7 reviews with 2 stars · Clear filters
Your site is hard to order from
By David G.
Response from Product Club· Oct 23, 2026
Hello David, We are so sorry to hear that you had a difficult time placing your order. Please know that we are always here to help and walk you through getting your order placed. You can reach us at 1-800-308-3588. We are always looking for ways to improve our website and we appreciate this feedback so we can provide an even smoother experience next time. Thank You.
I ordered caps and gloves. Instead I irecrived caps and foils. Six boxes of foils!
By Anthony R.
Response from Product Club· May 14, 2025
Hello Anthony, I do apologize for this inconvenience. After some investigation, it appears that the shipping label for your package was put on the incorrect box. Please keep the foil that you received as our apology. A new order of gloves will be leaving our warehouse for you today. I just left you a voicemail with this information as well. Again, I do apologize for this error. If you have any questions please call us at 1-800-308-3588. Thank You.
Extra Junk, which I only had to throw out do not ever send that again
By J Paul N.
Response from Product Club· Jun 24, 2024
Hello Paul, Thank you for taking the time to leave us this feedback. We send out a pack of eleven free samples to all of our customers so they can try out some of our other products. We apologize that you were not aware of this promotion and for any confusion that this may have caused you. Your input is valuable to us, and we will take your feedback into account. If there is anything else that we can assist you with, please do not hesitate to reach out. Thank You
The color bowls I ordered do not stack on top of one another. You can not store them properly if they do not stack. So I was disappointed I can not use them
By Karen T.
Response from Product Club· Apr 11, 2024
Hello Karen, I am so sorry to hear that you are not satisfied with the color bowls that you purchased from us. If you would please give me a call at your earliest convenience, I would love to speak with you so I can remedy this situation. You can reach me at 1-800-308-3588. I look forward to speaking with you. -Sam
I ordered a foil dispenser and foils. I realized when I got it that the foils were to big when I received it. Would have been nice to hear from the company's customer service department that these would NOT fit the dispenser I ordered soas not to waste my time, BUT "No" that's just not part of customer service I guess. So I reordered another foil dispenser and foils that would fit the previous ordered dispenser. Like I said CHECK YOUR ORDER before processing!!!
By Annette Joplin J.
Response from Product Club· Oct 27, 2023
Thank you for your feedback and for letting us know that you were disappointed with your recent order. Customer satisfaction is extremely important to us and we apologize for the frustration and inconvenience that this situation may have caused you. We are sending you a free pack of foils that will fit your new dispenser. Thank you again for contacting us - we value our customers and always appreciate their feedback so we can improve our products and our services.
One product arrived damaged, I never got a response to my email
By Inna M.
It arrived with a defective wheel, I asked for a wheel, I have not received it, & the equipment that holds the balayage film is welded on crooked
By Janet W.
