ProAudioStarReviews of proaudiostar.com

I went to the website and purchased a new fender player plus top. I received it in 3 days. Box had holes it but guitar didn't have any shipping damage. I purchased a new guitar and received a used one. Tag was off guitar, scratches all over the front, tremolo was not in the bag and loose in the box, the two allen wrenches weren't in the bag. And worst of all the maple flame was non existence except a little above the pickguard. Funky streaks running across the guitar. Worst looking plus top I have seen. I emailed proaudiostar four days ago and of course no response. I won't be purchasing anymore guitars or recommending them.

Quick shipping on a high end guitar for 30% less than anywhere else. In fact, I could not get the price I got on brand new guitar with ProaudioStar on a used one from anywhere else. Guitar arrived in manufacturer sealed box in perfect new condition.

It turns out I purchased the wrong guitar for me. After requesting a return, ProAudioStar responded without delay, kept communications open, arranged a RMA and label. Once received they quickly issued a full refund with no additional charges. Outstanding service!

Didn’t plan on writing a review for these guys, but after getting an email asking for me to share my experience: I thought, maybe I can save someone else the headache. This is the second time I have ever written a negative review, it’s a real badge of (awful) honor when I spend my time warning others about shady business practices… Also, to be fair, my experience ended with an appropriate item but what it took to get there was frustrating, and they (as of 4/21) have shorted my refund by $35 citing “fees.” Their behavior is going to cost them a lot more than $35 after I copy/paste this review everywhere they have an internet presence. That, and I purchased a second guitar from their competition due to their unacceptable support. Alright, the details: I discussed the used inventory with a sales rep before committing to the purchase. The rep assured me the guitars are “used but look like new and will be 100% free from any defect or flaws.” (I have screenshots). I ordered a guitar based on this conversation/description and it arrived with paint defect/flaws that match B-Stock conditions… I was suspicious and asked them if they’re selling B-Stock items under the guise of “used but like new” descriptions. Personally, I’d rather have a great condition used guitar vs a factory blem/defect… After asking about it they assured me that they don’t sell B-Stock items (but later admitted the guitar sold to me does meet that description.) Despite this, I was told an exchange couldn’t be guaranteed due to inventory and they suggested I place another order then ship the original back. I did this and the second guitar arrived in appropriate condition. I sent the first guitar back and they said they would “see if they could get the $35 fee removed” since the guitar was clearly not as described. After a couple weeks a refund posted to my bank account, and was short by $35. I followed up and asked about it, they said they’ll see if it can be removed. Hasn’t happened. I gave it another week and followed up. No response. More weeks pass, more follow ups, more excuses and “we’ll see if we can make the exception by the end of the week.” After reading that for the fourth or fifth time, I gave an ultimatum: Refund me the $35 or I’ll purchase my next guitar elsewhere and leave negative reviews. If they didn’t sell a clearly flawed finished guitar in the first place as “like new” this never would have happened; Not sure why I’m being held responsible for their false advertising. The last communication I received from them they even admit the guitar was inspected and meets “B-Stock” description and basically they aren’t going to refund me the $35. So they’re either incompetent at best or fraudulent at worst. In the end, this is costing them a lot more than $35 because the guitar was purchased as a gift and I planned to buy another one for myself: I took my business elsewhere, and I suggest the same to you. Pitbull Audio has better prices anyway, hopefully they have better customer service too.

Whoever is in charge of this company's Facebook advertising is doing a poor job and the ads are formatted in properly so that if you want to know what the product actually is you have to click on it. This is a waste of time for the customer and it's a waste of money for the company. I commented on a couple of their erroneous ads and my comments were deleted so I sent them a Facebook message with examples of ads by Sweetwater and musicians friend and American musical Supply and rather than learn something, whoever the thin-skinned person was that got my message just blocked me and wrote me off. Big mistake.

I ordered a relatively pricey new guitar which they shipped in brand new unopened box condition. Upon opening the box and included case and examining the guitar I identified what I felt were manufacturer’s defects, and requested to return the guitar for a refund. After I wrote to them with attached photos they promptly sent me a prepaid shipping label, and issued a full refund two days after they received return of the guitar, no hassles.

I ordered a used guitar. The guitar I recieved was not just used but also damaged. No damage to the carton. I can deal with used but this was more than that. I sent it back. No acknowlegment that they recieved it. I talk to a rep and he said they got it and it takes 2-3 weeks to process. That means I wont see my money for a month or more. They sure took my money fast enough. Then when i told him I would put this in my review he hung up. I gave them 2 stars cause this is the 3rd guitar I have bought and only one with issues. The problem is their return service. Dont buy used you dont know what condition it will be in. They will send you a broken guitar and hope you keep it and fix it.

I ordered a guitar and receieved it damged, but not no damage to the box or package. I contacted them for a replacement and it took a month to get the replacement. Guess what? Also damaged, but again, no damage to packaging. I have a pretty good feeling at this point, they are selling damaged equipment knowingly. I'm done with them.