Answered questions
Answered questions. Prompt and considerate
By RICHARD A.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
604 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
604 approved reviews, newest moderated first
Answered questions. Prompt and considerate
By RICHARD A.
Checked heater, made sure heater had the right air flow. Checked the burners and connections. Use their proper tools to check all above.
By NICOLASA VALVERDE M.
They were professional, and quick to perform the inspection. They provided explanations to my questions, and explained what was found. They did promise a written reference on to how to manage dust incursion, since the filter is not replaceable, and difficult to remove for cleaning. This would involve enlarging the intake grate and installing a filter holder behind it. This information was NOT provided in the written reference.
By BETTY
The young man they sent to service my HVAC was very polite, friendly, & efficient
By DEBORAH B.
Fast and effective communication.
By JOHN
Timeliness - professional; just does a good job.
By LINDA E.
He was efficient and personable
By KIRK R.
Most overpriced company! Don't use them for me it was cheaper to buy new Dryer than repair...
By Paweł W.