Great service
Great service
By JERILYN
Response from Frontdoor Pro· Sep 25, 2025
Jerilyn, we truly appreciate your positive feedback and look forward to assisting you with your future home maintenance and repair needs. Thank you!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
604 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
604 approved reviews, newest moderated first
Great service
By JERILYN
Response from Frontdoor Pro· Sep 25, 2025
Jerilyn, we truly appreciate your positive feedback and look forward to assisting you with your future home maintenance and repair needs. Thank you!
Technician was on time (early actually), professional and polite. Great customer service
By HEIDI
Response from Frontdoor Pro· Sep 25, 2025
Heidi, we're happy to hear your positive feedback as our goal is to deliver a smooth and seamless service experience every time. Thank you for being a valued member!
The person came out to perform a check up on my furnace. I told him that it leaked water when the air conditioner ran. He said he did not have tools to clear line. I have not heard anything back. I do need it repaired but should not have to pay for. The furnace was installed January 14, 2025!
By Jerry
Response from Frontdoor Pro· Sep 25, 2025
Jerry, I'm sorry to hear about this leakage issue that you've been dealing with. Can you contact the Support Team at (844) 473-7849 or email [email protected] at your earliest convenience so we can assist you in a timely manner? Thank you!
Timely, patient, knowledgeable, proficient, informative and professional
By Carolyn P.
Response from Frontdoor Pro· Sep 24, 2025
Carolyn, your feedback really made our day! Our goal is to make homeownership less stressful, and we're honored to have you as a valued member. Thank you!
Friendly and efficient
By Dawn
Response from Frontdoor Pro· Sep 23, 2025
Dawn, this sounds like music to our ears! Please don't hesitate to reach out to us again for your future home repair and maintenance issues.
Very professional &Prompt
By Julie
Response from Frontdoor Pro· Sep 23, 2025
Julie, we constantly strive to deliver prompt, professional and courteous service. Thank you for being a valued member!
Jason was professional, knowledgeable, and pleasant.
By Happy C.
Response from Frontdoor Pro· Sep 23, 2025
Happy Customer, your feedback has made our day! Thank you for partnering with us for your home repair and maintenance needs.
Husband interacted with the technician. He said that he waited longer than he expected for his arrival. Upon arrival, he described his experiences with the technician as being good. The technician was professional and efficient. Also, he offered good advice for a future project.
By Gwen
Response from Frontdoor Pro· Sep 23, 2025
Gwen, we appreciate you taking the time to share your service experience with us. We're happy to hear that the technician was professional and helpful. Please reach out to us again should you require future assistance with your home!