Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
604 reviews
Frontdoor ProSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
604 approved reviews, newest moderated first
Obviously my unit was low on Freon because 2 days after they came out and stated everything was fine, the unit stopped cooling. I even asked the technician specifically if the Freon level looked good and he said it did. Now I have to make another appointment and pay a fee for someone to come out again. Very disappointing.
By D H.
Efficient, on time, professional
By Athens GA R.
My delivery guys was amazing. Apologies for not knowing his name but he was superb.
By MALIK
On time, friendly, efficient service...will use this service again.
By JOCELYN
Honest Good communications Friendly and Knowledgeable
By David D.
I completely forgot about my appointment. Nice you man greeted me. Instructed me what I needed for my furnace
By Monica
Good service.
By Julio
The technician was kind and knowledgeable. He did the job efficiently and also went out of his way to fix my remote control by using his own battery, trying different ways.
By FANG
