Communicative
Communicative, arrived on time and worked quickly and efficiently. Explained maintenance and upkeep which was a pleasant surprise.
By MAGALY
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
604 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
604 approved reviews, newest moderated first
Communicative, arrived on time and worked quickly and efficiently. Explained maintenance and upkeep which was a pleasant surprise.
By MAGALY
Fast and efficient work! Couldn’t ask for better
By SASHA
Very responsive, friendly and efficient
By JOE
Dude on the phone sounded like he’s never worked a customer service job in his life, pretty rude honestly. Would sigh whenever I asked for clarification and say “What?” In an annoyed tone instead of a simple “excuse me?” or “pardon?” I understand the frustration if the call was going on for an absurd amount of time but it couldn’t have been more than 10 and dude was on the phone huffing and puffing. Get a grip. I called on on a Wednesday around 5-6 PM
By George H.
Very professional
By FRANK
Tech was fast, friendly and efficient,
By WILLIAM
Very professional, installed everything, and keyed all locks to the same keys.
By Melody O.
Professional and efficient
By JEFFREY