Apparently Not Interested in Selling Quality Products
I have 4 "F-Box" filament drying systems I bought from the original vendor. Printed Solid bought the product line, and has started selling their version. The biggest issue is that the gaskets are too small, and the boxes won't seal. The latches are loose. The web photos all show 3 (filled) desiccant containers. The new ones ship empty, which they tell you, and that's no big deal. Because the originals came with only two desiccant packs, I asked, and was told they ship with two. I also asked if extras were available (they are not). Mine came with ONE desiccant container. I've contacted support, sent them photos of the gasket issue, and asked if I could just get a proper gasket to fix the one I have. The response from customer support was basically that they have no plans to fix the gasket problem. It's bad enough that they don't ship with enough desiccant containers to be useful (and don't sell extras). If they go on selling filament drying boxes that don't seal, when they KNOW there is a problem, that's inexcusable.
By Douglas