primotronixReviews of primotronix.com

Stay away from this company, they have terrible and dishonest business practices. I have dealt with several of these discount online retailers, usually NY based, and you expect a bit of extra aggravation for the cheaper price, but Primotronix is the worst. UPDATE: I see now why there are so many good reviews for this company... 2 hours after posting this review, I got a call from "<Name Removed>" who saw my poor review and wanted to patch things up. He 1st offered to get the "backordered" camera to me faster along with a free extra battery and UV filter if I changed this review. Since I had already ordered it from somewhere else, I declined, and he offered to just send me the accessories in exchange for me removing this review. I like to to think my word is worth more than $20 in trinkets, not to mention the weeks of my time they have already wasted, I declined that as well. Immediately, he snapped into rude mode again, made a snide comment and hung up on me. This is like doing business with 12 year olds. I have never been so happy to have spent $100 more with a different vendor, just to avoid further hassles by this horrible excuse for a retailer. STAY AWAY! (original review) I tried to order a Canon Rebel T3i, as they were the cheapest retailer online with them. After you place your order, you receive a bare-bones order confirmation with no tracking number or shipping date, or expected date. They are then very quick to call you back with the upsell call. For me they tried to upsell me to a much more expensive kit with the same camera, but a few accessories. When I declined then they tried to push a bigger battery on me (for $150, when the same battery can be had for about $20 on amazon). Then they talked down the warranty, sating it wasn't a real warranty, even though their website ad which I screencapped said otherwise. I threatened to cancel if the warranty was not intact, and then he corrected himself and agreed there was a warranty. When he realized I was not going to bite on anythign else, he quickly said it would ship out tomorrow and hung up on me. It is 2 weeks later and I did not receive my order, even a tracking number, and my card has not been charged. I called them and after a long wait, they told me it is backordered and would probably be another 2 weeks. I said fine and hung up. After confirming my schedule I realized 2 weeks more would be too long and I needed to cancel. I called back, and after another long wait, I spoke to a "<Name Removed>", who I informed I needed to cancel. He looked up my name, and immediately went to "get rid of this guy mode" and told me he'd transfer me to someone who could help and immediately booted me onto hold, which simply disconnected me after a few minutes. I called back again, got his name, repeated my request to cancel and how he had hung up on me, he quickly excused himself, asked for my name again, and said he could cancel himself right there. I guess he just had to waste another 10-15 minutes of my time, that's why he couldn't do it the 1st time around. He repeated twice I'd get a confirmation email of the cancellation, I'm still waiting on that, I should probably go ahead and put a stop payment with my credit card company anyways. Overall, Primotronix is dishonest, rude and will simply waste your time. They pull a classic bait-and-switch, lure you with a low price and then attempt to switch you or upsell you. If you don't play ball i guess they label you as a bad customer and put you at the end of the line and treat you poorly. I have seen right here int eh reviews that someone ordered the same camera kit I did a day after me and already received it, so I know the backorder thing is a lie. It's also still listed as in stock on their website. Stay away from primotronix, the money you save is not worth the amount of time and hassle they will put you through.

I ordered 10 days ago and I get a message today to call about my order. I contacted them but the agent was argumentative trying to sell me a battery. I was already upset at this point and told him to cancel my order. The reason I went to order from this company was the ratings but not sure what really happened and how I fell for it. They should have at least apologized but the agent was not very friendly at all so I cancelled my order.

I have had to change my review from a three star to a one after their true scam showed. DO NOT PURCHASE WITH THIS COMPANY! If you just did call them back and cancel your order! I shoot pro and have for over 20 years and have never had such run around and lies. First be aware they will be sending you grey market equipment. They also sent me the wrong lens, sent me a very cheap small metal case that I could dent with my thumb and still charged me for a large version, the pro filters were priced at $180 and they sent a cheap version priced all over online for $50, they did not send all the things I ordered but still changed me for them and items where missing with the camera as well. I called them Monday first thing and they said they would send me the replacements as a cross shipment to arrive Friday. I told them I needed it by Friday as I head out of the country for a month and needed this equipment ASAP now that they messed up the order. They said they would. So I sent all the product back. They were never able to produce for me a tracking code on Thursday. They had me on hold for over an hour on Friday as I was trying to find out where my equipment was and tracking information and they gave me the run arounds on holds to then tell me they had no record of my shipments to me and I would have to call back on Monday. Monday was a holiday and now after another 30 min of run around holds. I tell you DO NOT USE THIS COMPANY THEY ARE A SCAM. IF YOU LOOK AROUND YOU WILL SEE OTHERS HAVE HAD THIS SAME EXPERIENCE. BUYER BEWARE!

What a terrible experience. Primotronix advertised my Sony RX-100 camera for $570 and proceeded to call me to inform me the price did not include a regular lithium ion battery (which Sony states is standard and included in the purchase of the camera). I followed up with Primotronix and the salesman with whom I spoke with was extremely rude and aggressively pushed me to buy a "bundle" for another $30 stating "that is why we offer the camera so cheap" (really?, give me a break as there are four other vendors offering to sell the same camera at roughly the same price (clearly my mistake as I should have moved onto another retailer)). I refused to buy the bundle and he finally agreed to ship my camera (which arrived almost three weeks late). Camera arrived and sure enough the battery had been replaced and is dead (does not hold a charge). Seems like he got the last laugh, but I certainly am not going away and will contact the Better Business Bureau as I truly do not want anyone else to have the type of experience I endured. BUYER BEWARE - STAY AWAY

They post a very attractive price online, probably the best price possible. You then get a phone call a day or so after you place your order where a sales person tells you what the camera does not come with. They proceed to up sell you on several merits of why you should purchase this or that. Then the next thing they tell you is that if you purchase the "whatever", you'll get free expedited shipping. Then they tell you that without the free expedited shipping it will take nearly a month for your purchase to arrive. After tallying up the totals I could have gotten my camera for a bit less cash and without any hassle had I gone to one of the reputable <External Link Removed> sellers. Sorry Primotronix, I won't be pulled in again, and it has become very apparent why Primotronix is not an <External Link Removed> seller. "I won't be doing business with Primotronix again" would have been my <External Link Removed> review. You'll see comments throughout these reviews that point to "upgrades" etc. In addition, the Canon Rebel T3i came completely repackaged from what the factory provides. I'm really not even sure if this product is refurbished. Again, do your homework and beware.

My children bought me a Sony rx100. The only good thing, and when I say only I mean only, about this website is that they are indeed the cheapest price. HOWEVER, let me state at the outset that I would NEVER order from them again, and I am still contemplating if I will take any other action against them. My son ordered the camera in mid December. By January, after not having received it he tried several times to call the company, and like the other reviewers, was placed on hold interminably. The last time he tried to contact them was the morning he was leaving out of the country. He waited on hold about 20 minutes and finally had to leave to the airport so he forwarded me the email "confirmation" and put it in my lap (even though it was supposed to be my bday present,lol). It did take me considerable time to get through, but I finally did reach a gentleman in sales (i figured they would be more likely to answer the call if they thought it was a new order rather than trying customer service again which never pick up). It was a long and irritating conversation but he basically told me that the item was out of stock when my son ordered it but now it was in so if I still wanted it they would ship it out and due to the extended delay they would upgrade the shipping to "express". I wont bore you with the details but their express could probably be beat by the Pony Express of yesteryear. You would think that the problems ended there, but you would be WRONG. A letter accompanied the package pleading that before you post negative reviews you contact their customer service department because " we are here to always assist you in any way possible, we are eager to be there for you". Well, I had two issues, one was the incredible delay in shipping and the second was a $48 charge on the invoice for "tax". Regarding the first issue they told many LIES. First they said that an automated response went out AT THE TIME THE ORDER WAS PLACED notifying us that the item was out of stock. NOT TRUE no such email. Then they said that THEY CONTACTED US ON JANUARY 2, to let us know there would be a delay and did we still want the item. AGAIN ABSOLUTE LIE. The call on January 2 was the one I mentioned earlier when I CALLED THEM to see where my missing item was and it was then that the rep asked me if I still wanted it. Regarding my second issue about the tax: I questioned them about it due to the fact that their company shows an address in Connecticut (and no other location!) and since they shipped to me in NY, no sales tax should have been charged. They said that their website states as "company policy" that they charge tax for the tri-state area. I believe that this is ANOTHER LIE. Although I will not read through every area of their website, I did read their company policy area and no where there does it state that. Furthermore company policy aside, the LAW STATES that if they are located in another state they may not charge sales tax. All of a sudden he tells me that their warehouse is in NY (will do more research shortly to verify)Regardless, what came next is what was really the icing on the cake!!! Because my last name is "Jewish sounding", the manager got on the phone and started ranting at me (keep in mind I was just inquiring about the legality of charging state sales tax when the item was, ostensibly, shipped out of state)about that he recognizes from my name that I am a Jew, as was he, and accused me in a loud rant of insulting my religion and my G-d, and simply being out for trying to get something for free (for the record I never asked for something for free or anything for free for that matter, and indeed turned down his offer of a free battery to satisfy my desire to "get something for nothing (which was) clearly what I was after" (his words not mine!). Now it happens that I am Jewish, and because I am I am highly offended by this COMPLETELY UNPROFESSIONAL, DEROGATORY, AND perhaps even ILLEGAL encounter. And it is this last bit that has spurred me on to explore my options vis a vis this company. At the very least there should be some business licensing ramifications, and luckily my son (an adult, and a lawyer) was in on the call so it won't just be my word against theirs!"

I ordered a new digital camera on December 23rd through the PrimoTronix website, which stated item was in stock. After two weeks of waiting and no camera, I called the customer service just to find out the item had NOT been in stock when I placed the order. I had some issues getting a hold of customer service but once I got a human on the phone, the representative was fairly polite, very pushy as he tried to sell me all kinds of things to go with my camera even after I told him I did NOT want anything but the camera. At the time of this phone call, the camera I had ordered was once again in stock and they shipped it out right away. I got my order quickly. After placing my original review, which wasn't a good one, I received a call from Primotronix asking what they could do to help me change my mind and change the review to a more positive one because bad reviews hurt their overall customer experience. They offered to send me a free battery for the camera I had ordered if I changed my review. I said sure, why not. A few days went by, I had not had a chance to update my review and I received another call from Primotronix saying that I had not changed the review but the battery had been scheduled to ship the next morning. Basically they were hounding me to change my review. I promised to get on the internet that evening and change it. I did. Now we're living February '13 and I never got the battery. This is a bunch of bull shit in my opinion. Why run a business with an online store when you can't keep it updated? Why do they have to keep pushing items on a customer when they were told "NO, I don't want it" several times. I understand that it is a sales persons job to sell things, but there's a limit to everything. I have worked in sales myself. When a customer gives you a clear no, don't be obnoxious. And all the phone calls I received? I was pretty much bribed with a free battery to change my review and DIDN'T get the battery. BAD BUSINESS! I won't order from Primotronix again and definitely won't recommend them to anyone.

I issued a complaint regarding receiving a broken product on 12/22/12. I received a call today in response from "<Name Removed>" at Primotronix. He offered to fix my issue to include replacing the camera and expaditing a new camera. While he was discussing the details he told me that I had left a negative review of my experience with the company. I confirmed that I had as so far my experience had been largely negative. <Name Removed> stated that he could not help me since I had left a negative review but he would be willing to if I would change my review. I told <Name Removed> that until my complaint had been resolved I was unwilling to change my review. <Name Removed> than told me that I was nothing more than a blogger and that my words didn't mean anything and that I was "un-American" for hurting a small American business by saying negative things. He further stated that regarding my complaint lodged with BBB, that BBB was powerless and I was "throwing my time away." I tried to explain my situation and that I was more than willing to redo my review if and when my problem was resolved however I was continuously interrupted and then told that my issue could not be fixed as I was not being cooperative. This is wholly unprofessional and unsolicited. This company sent me the wrong item and rather than accept their error and move on has the audacity to dictate the terms of how I can review them? The argument was made that “this is America, not Iraq” by your customer service agent <Name Removed>, my retort is then, as this is America, I am entitled to free speech and my opinion and at this time my opinion has been further cemented of the low consideration you give to your customers. I simply want this issue resolved and rather than moving along amicably you have twice demonstrated a very low level of respect for my business. Further, to be accused of being ‘un-American’ is a fairly inflammatory remark, regardless of anything else that was said by “<Name Removed>” it seems any kind of language calling into question the patriotism of the customer is a fairly desperate move done by someone who is fully aware that they are wrong but still wants to argue the point. I expect this kind of boorish behavior from a toddler, not a customer service representative.