Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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20 reviews
Primis BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Managing more than $3.4 billion in assets, Primis is the first bank to get it right. Primis brings the backing of an FDIC institution with the brains of a tech company — offering both security and ease; a solid foundation that’s future proof; and sophisticated offerings that are super simple to navigate. Primis breaks through all the fine print, wait times, and red tape — bringing to market services that actually serve and solutions that solve real life problems. Some say Primis is doing things different, we say we’re doing things right.
Primis Bank (primisbank.com) has 20 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
20 approved reviews, newest moderated first
I have been banking with Primis for many years before and after it went digital. My pet pee is that it truly has banker hours. It is digital and should operate likewise. However, it does not have any employees work the graveyard shift updating transactions and accounts. They work during day (banking hours). Digital banking should be more efficient and up to date anytime of the day and anytime of the week. Primis, get with the program!
By judith B.
One of the best banks I’ve worked with. Been a customer for a number of years now. A recent platform change is causing some serious issues currently, but I expect them to be ironed out in time. US based and prompt customer service is a major benefit.
By Elijah
Applied for a business checking account. Was very quickly denied and they refused to tell me why. I was able to get a report on my business and there was nothing that was a red flag. I currently hold bank accounts with two different banks for my business and there were 0 issues getting those accounts. When I contacted support asking what the deal was, their response was this: "We do understand the frustration behind your account application being denied. Unfortunately, we do not have further information on this matter. Due to your application being denied, you will not be able to reapply at this time and no corrections will be able to made." In other words, they denied it, won't say why, say they don't have to, and refuse to let me do anything at all in regards to the situation. Here's what would have been a $400K-$1M revenue business using their bank instead leaving crappy reviews and filing complaints with agencies due to their apparently bias and unfair financial decision-making process.
By Thomas F.
Got a random text from CEO introducing himself and the Company. We talked for 20 minutes where he asked about the experience and areas for improvement. Learned alot about the Company and the people behind it. Hate that there has been some negative feedback but my experience has been positive and I hope his outreach efforts work.
By Larry
Primis Bank is NO DOUBT the worst financial institution I’ve ever dealt with. I’ve spent hours on hold to try to reach someone, during one recent attempt after being on hold for 34 minutes they hung up! I currently have a debit card that is expiring in less than a week, was told it would arrive a week ago, and as I write this I’ve now been on hold with them for over 20 minutes! Primis bank customer service is non-existent. DO NOT USE THIS BANK…
By Steve
Opened a checking account with Primis for the high interest. I noted from the start that customer support was difficult to get a hold of and it wasn't easy to integrate with other financial institutions however the high interest rate kept me. After setting it up and transferring funds to it I could no longer login. When I contact support after 30+ minute wait they just vaguely say it was for my security and can't give me any additional information, but I see a lot of other people posting online with the same issue. They never notified me or gave me any estimate how long the account will be locked. I transferred substantial funds from another bank and had payments set to pay today that will probably get interrupted and cause further issues. I regret opening an account with Primis. I am worried that Primis is the newest bank to collapse like Silicon Valley Bank because from what I read SVB customers had similar experiences before it was officially announced. I do take some comfort in that Primis does appear insured however in the event Primis is insolvent that could still tie up funds until it gets sorted out.
By Jason M.
So I phoned Primis Bank to ask some questions about joint accounts and beneficiaries. Started as #5 in the que, after 10 mins, I was #1 in the que (thinking this is not bad), then I waited for 1 hour as #1 in the que, Hung up..... Not a very good impression for someone that wants to open a new account.
By Seven H.
Primis is not for everyone. The checking account appears to have everything: an exceptionally high interest rate, excellent customer service, a seemingly endless list of features all accessible from your mobile phone. While the high yield is real, some of the other things, that you may have come to expect, may be there in a way that could be somewhat unsettling. After you discover that customer service is stretched thin, you may not be reassured by the fact that it is provided by 'real people' and 'not by bots'. In addition to minimalized customer support, you might also encounter some unrepaired glitches when using the platform. All of this may or may not be beyond your comfort level. Note: Two years ago, Sona, a Regional Bank, with branches in Virginia and Maryland, rebranded itself as Primis. This new name is designed to highlight the innovative and rewarding nature of their new Nationwide savings and checking accounts. The promise to provide customer service by 'real people'/'not by bots', as well as an arcane description of the new platform, were included in the rebranding.
By steven W.
