I was a little concerned when I didn’t…
I was a little concerned when I didn’t receive a delivery notification, but Prime replied quickly and my Eagles jacket (which I LOVE) arrived within a day! Cheers to great customer service!
By Kecia
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
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298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Primejackets is listed under Clothing & Underwear in San Jose, California.
Primejackets (primejackets.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 40 reviews with 4 stars · Clear filters
I was a little concerned when I didn’t receive a delivery notification, but Prime replied quickly and my Eagles jacket (which I LOVE) arrived within a day! Cheers to great customer service!
By Kecia
I had an issue with a jacket that I ordered. The issue was resolved after a few weeks of going back and forth. They did make it right in the end. The second jacket that I received was good quality and good condition.
By Customer
I give you guys a 4 star because of how generous you guys, being able to understand my point of view and giving me options to pick from
By Nathan K.
Originally there was some mistakes made on the garments, but they made it right and gave me a full refund. Thank you!
By sydnee
Great customers service ❤️
By Morgan
I had ordered a jacket from this company, thinking I will be receiving exactly what the picture showed but once I received it, it was definitely not even close to what it should look like. The only good thing that came out of this was their good customer service and getting my money back.
By SG
Prime Jackets is fantastic! Their product quality is top notch, and the style and look was exactly as advertised. The team communicated clearly throughout purchase and delivery, and was very responsive to a follow-up question, post-purchase. Highly recommend this team and their products.
By CR
Very helpful and resolved all my issues! Much appreciated
By Elaine P.